Tobacco Shop Clerk

GENERAL ACCOUNTABILITY STATEMENT

Accountable to the Store Supervisor/Director, the Tobacco Shop Clerk is responsible for processing customer transactions and managing customer service in the Tobacco Shop. They will handle the receipt of all payments, which can be in the form of cash, debit, and credit transactions, for goods purchased within the Tobacco Shop. The incumbent is also responsible for assisting customers with various concerns, complaints, and questions, primarily related to payments, account balances, and store items.

DUTIES AND RESPONSIBILITIES

• Customer Service: Greet customers warmly, assist with product selection, and provide information on store items.


• Transaction Processing: Handle cash, debit, and credit transactions accurately and efficiently.


• Inventory Management: Assist in stocking shelves, organizing products, and conducting inventory checks.


• Store Maintenance: Ensure the shop is clean, organized, and well-maintained at all times.


• Complaint Resolution: Address customer concerns, complaints, and questions in a professional and courteous manner.


• Product Knowledge: Stay informed about the products offered in the Tobacco Shop to provide accurate information and recommendations to customers.


• Compliance: Adhere to all store policies and procedures, including age verification for tobacco product sales.

EDUCATION, EXPERIENCE AND PERSONAL ATTRIBUTES

• High school diploma or equivalent.


• Previous retail or customer service experience preferred.


• Strong communication and interpersonal skills.


• Ability to handle transactions accurately and responsibly.


• Basic math skills for handling cash and processing payments.


• Ability to work independently and as part of a team.


• Flexibility to work various shifts, including weekends and holidays.