Tow Truck Operator

Job Summary 

Garden City Towing is looking for a reliable and skilled Tow Truck Operator.  The ideal candidate will respond to roadside incidents, tow disabled or illegally parked vehicles, and providing emergency roadside assistance like jump-starts or tire changes.  This role requires excellent customer service skills, mechanical knowledge, and the ability to operate towing equipment efficiently. 

Core duties and responsibilities 

• Vehicle towing and recovery: Safely operate a tow truck to transport disabled, impounded, or improperly parked vehicles. 

• Roadside assistance: Provide emergency services like jump-starting batteries, changing flat tires, or delivering fuel to stranded motorists. 

• Vehicle assessment: Evaluate the situation to determine the best course of action for safely moving a damaged or disabled vehicle. 

• Vehicle securing: Properly and safely secure vehicles to the tow truck using appropriate equipment before transport. 

• Inspections and maintenance: Perform regular pre-trip, en route, and post-trip inspections of the tow truck and equipment. 

• Communication: Maintain clear communication with dispatchers, other drivers, and customers via radio or phone. 

• Documentation: Complete and maintain required paperwork, such as tow logs, invoices, and mileage records. 

• Repairs: May perform minor emergency repairs on the roadside.  

• Valid driver's license: A clean driving record is crucial, and a Commercial Driver's License (CDL) may be required depending on the vehicle and location. 

• Mechanical knowledge:  Strong mechanical knowledge related to automotive systems and repairs. 

• Physical fitness: Ability to lift heavy objects and work outdoors in various weather conditions. 

• Problem-solving: Strong ability to assess situations and make quick, effective decisions. 

• Customer service: Excellent communication skills to professionally interact with customers during stressful situations. 

• Time management: Ability to manage time effectively to respond to calls and complete jobs efficiently. 

• Safety awareness: Strong adherence to safety protocols for both the operator and the public.