Traffic & Customer Service Administrator

Autoport Limited is looking for a Traffic and Customer Service Administrator at its facility located in Eastern Passage!

In this role, you will play a key part in supporting operational efficiency by entering invoices for payment, coordinating the pickup of heavy equipment and private vehicles, and ensuring that appropriate charges are applied and payments are received. You will also provide valuable backup support for customer service, assist with coding tasks, and help process warranty claims, contributing to a collaborative and dynamic work environment.

Major Responsibilities and Duties

• Enters invoices in SAP.


• Investigates statements received from vendors to ensure accuracy.


• Enters warranty claim information using the external system.


• Release VINs as per customer specifications.


• Add or complete holds on units as per customer specifications.


• Utilize external customs systems for reporting.


• Schedule appointments for vehicle pickup.


• Complete billing for heavy equipment and private vehicles.

Qualifications and Requirements

• Proficiency working with Microsoft Office as well as web-based applications is required.


• Excellent communication skills both verbal and written.


• Exceptional interpersonal skills – ability to build, cultivate and maintain relationships.


• Proficiency with speaking and writing in French is considered an asset.


• Ability to organize, prioritize and schedule work.


• Grade 12 with posted secondary education in a related field.


• Previous experience with SAP is an asset.

Benefits

|| Comprehensive Health and Dental Coverage

Enjoy peace of mind with our extensive health and dental benefits, ensuring you and your family's well-being.

|| Generous Paid Vacation

Recharge and relax with our generous paid vacation policy, providing you the time to unwind and come back refreshed. You are entitled to four (4) weeks upon hire, with further increases depending on length of service.

|| Flexible Paid Sick and Personal Days

Take control of your well-being with our five (5) flexible paid sick and personal days, giving you the freedom to address personal needs or unforeseen circumstances.

|| Robust Pension Plan

Secure your future with our robust employer-matched pension plan, ensuring financial stability and peace of mind during your retirement years.

|| Short-term and Long-term Disability Coverage

Rest easy knowing that our comprehensive disability coverage provides financial protection in case of unforeseen events, offering support during challenging times.

|| Performance-Based Bonus Potential

Your hard work doesn't go unnoticed. Unlock your potential with our performance-based bonus program, rewarding your dedication and contributions to our success, up to 10% of your annual salary.

About Autoport

Chances are, we handled the car you drive today. As a transportation leader in the automotive industry, Autoport handles more than 2 million import and domestic vehicles annually. We are well positioned to offer seamless access to key ports and global trade. Since our opening in 1971, we have established the solutions, experience, and expertise required to safely transport vehicles to valued customers.

Imagine driving onto a multi-level railcar and the precision it requires. As people drive vehicles throughout North America, we are the ones who ensure that cars are well secured and arrive to dealerships damage-free.

To learn more about us, check out our Facebook page:
www.facebook.com/AutoportLimited

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Autoport Limited is an equal opportunity employer that values diversity and inclusion. We encourage applications from candidates of all backgrounds, communities, and industries. Autoport Limited welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Autoport Limited’s Accommodation Policy is available upon request, including in accessible formats.

We thank all candidates for their interest; however, only those selected for interviews will be contacted. Please monitor your email regularly, as communication is primarily made through e-mail.