Training Facilitator

The Team
Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating memorable experiences for guests but also on establishing a fulfilling and enjoyable work atmosphere for our team. Becoming part of the Naturally Pacific team will allow you to engage in the hospitality industry within an expanding company that values every individual's input and celebrates achievements collectively.

The Role
As a Training Facilitator, you will be responsible for onboarding and training new and existing employees within the organization (Including Naturally Pacific Resort, Seymour Pacific Developments and Broadstreet Properties). This role plays a critical part in shaping the first impression of our group of companies and supporting employees in building successful careers. You will deliver engaging training sessions, both virtually and in-person, and provide ongoing coaching to ensure employees are confident and competent in their roles.

Your contributions to the team include:

• Deliver training programs virtually and in-person using diverse instructional techniques
• Train employees on practical, administrative, and software-based skills
• Ensure both corporate and on-site new hires are fully prepared for roles within our organization
• Stay current on policy and procedure updates and incorporate changes into training
• Monitor, evaluate, and record training activities for effectiveness and completion
• Provide consistent feedback to trainees and their managers
• Deliver Health and Safety training as required
• Support implementation of new projects and processes through training initiatives
• Collaborate with Hiring Managers to ensure effective onboarding and ongoing trainin
• Maintain accurate training records and reports

A few things we are looking for in a new team member:

• Post-secondary education in Education, Leadership, Business Administration, Communication or equivalent
• Minimum 3 years of experience in business operations or management
• Experience in the hospitality industry or high-volume customer service environment
• Proven experience leading training sessions and onboarding employees
• Proficiency in Microsoft Office Suite and ERP systems
• Strong customer service and troubleshooting skills
• Ability to work independently, work under pressure and adapt to changing priorities
• Excellent verbal, written, and listening communication skills 
• Knowledge of adult learning principles and training methodologies
• Familiarity with Learning Management Systems (LMS) and reporting tools
• Strong organizational and time management skills
• Ability to evaluate training effectiveness and recommend improvements
• Class 5 drivers license required
• Willingness and ability to travel regularly within region

Perks & Benefits
At Naturally Pacific Resort, we believe in recognizing and rewarding the valuable contributions of our colleagues. As a member of our team, you can expect to enjoy a comprehensive range of benefits and competitive compensation tailored to your skill set, education, and experience. Please note that specific benefits may vary depending on the role and level within the organization.
 

• Comprehensive employer paid health, vision, and dental coverage for you and your family.
• Access to ongoing training and development opportunities to support your career growth and advancement within the company.
• Employee and Family Assistance Program.
• Discounts on various resort amenities and services such as food, golf, retail, and spa.
• Support for your health and wellness goals.
• Registered Pension Plan (RPP) eligibility after 1 year.

We are committed to fostering a positive and supportive work environment where our employees feel valued, respected, and motivated to excel. We believe that by investing in our team members' well-being and professional development, we can collectively achieve success and create a thriving and fulfilling work environment.

The Resort
At Naturally Pacific Resort, our mission is to provide guests with a memorable and meaningful experience. Located at the crossroads of the forest, mountains, and the Pacific Ocean in Campbell River BC, Naturally Pacific’s 100-room resort features a luxury spa, upscale restaurant and 18-hole golf course with a virtual driving range and lounge. This coastal destination offers spectacular views and access to some of the best outdoor experiences in the world. From eco-adventures, internationally renowned salmon fishing, wildlife watching, to traversing the parks and trails, Campbell River is a doorway to adventure. 

Thank you and we look forward to receiving your application!