Transformational Change Analyst

The eHealth Transformational Analyst will support the eHealth Program in the advancement of Regional eHealth solutions. Working closely with the Transformational Specialist and other eHealth Program team members, will liaise among stakeholders, business partners, vendors, and the eHealth Office to understand, analyze, and facilitate business needs, requirements, and impacts of business changes as a result of eHealth initiatives, operational changes, compliance requirements, client needs, and technology or operational improvements. 

- Define the business or transition need and business case 
- Plan the business or change analysis approach & activities 
- Identify stakeholders of the work effort, how they are impacted, and what their needs and role are to effectively engage in the effort 
- Assess capability gaps, determine solution options and approach, and define solution scope with a view to ensuring long term adoption and sustainment of solutions 
- Prepare for, conduct, and document elicitation sessions using a variety of techniques (Interviewing, requirements workshops, reviewing existing documentation, Observation, brainstorming, etc.) 
- Manage solution scope, changes to requirements, and requirements conflicts 
- Develop and manage traceability of requirements back to solution scope and objectives 
- Organize, prioritize, specify and model requirements and workflows 
- Prepare requirements package & communicate to stakeholders 
- Verify and validate requirements with project team and stakeholders 
- Assess solution for alignment to business needs, requirements, and impacts to operations, processes, technology, vendors, partners and clients 
- Identify and facilitate business process improvements 
- Assist in assessing organizational readiness to make technical, operational and behavioral changes needed to make the effort a success 
- Define transition requirements needed to implement the solution including\: training of end users, implementation planning, implementation communications, implementation details needed to transition to the new solution when ready, , compliance with privacy and security requirements, and long-term relationship strategies
- Lead and/or assist in solution implementation, adoption and change initiatives 
- Validate the new solution meets the business need and provides the expected business value to stakeholders 
- Evaluate solution performance once implemented for business usage and value as intended 
- Other duties as assigned

This position is eligible for a hybrid remote work arrangement, in accordance with HHS’ Remote Work Policy

The Health Information Technology Services (HITS) eHealth Office at HHS manages a variety of services to support innovation and transformation of eHealth including strategic planning, stakeholder relations, communication, change management, business analysis, program management, training and privacy expertise. HITS is the solution provider responsible for operating ClinicalConnect™ , a secure web-based portal used by health care providers across south west Ontario, and the eHealth Office also acts as Change Agents, working with health service providers across the region to adopt digital health solutions. In addition, the HITS eHealth Office is responsible for the implementation of regional facing patient access channels and the ConnectMyHealth portal, being made available in south west Ontario.

1. 5+ years Change Management or Business Analysis Experience working with clients
2. University or College Degree in a related field
3. Working towards or has completed Change Management or Business Analysis certification and functional knowledge of Change Management or Business Analysis
4. Experience in eliciting requirements using a variety of techniques
5. Experience in specifying and modeling requirements, processes and workflows
6. Experience in facilitating business process improvements and successfully implementing change initiatives
7. Excellent verbal and written communication skills
8. Demonstrated facilitation skills, conflict management, and consensus building
9. Proven problem solving and analytical skill
10. Ability to work in teams or independently
11. Proficiency in office productivity software and tools
12. Solid knowledge of change management and business analysis tools and approaches
13. Experience in the health care sector an asset
14. Valid Ontario Drivers License and vehicle for local and regional travel as may be required

Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.

To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy.

Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.

This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note\: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset.

If this position is temporary, selection for this position will be as per the outlined Collective Agreements:

Article 30 (k), CUPE Collective Agreement 
Article 10.7 (d), ONA Collective Agreement 
Article 13.01 (b) (ii), OPSEU 273 Collective Agreement 
Article 14.04, OPSEU 209 Collective Agreement 
Article 2.07 and Article 13, PIPSC RT Collective Agreement

Monday to Friday, 9-5 with after hours or weekend work as required

This position is temporary until March 2027