Travel Consultant, Groups and Destination Weddings

Travel Consultant, Groups and Destination Weddings

May 2, 2024

About Us:

Sunwing Vacations Group is home to North America’s largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group’s own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose “passionate people making vacation dreams come true”.

The Opportunity:

Are you searching for a fun, passionate, travel, destination wedding loving team? –Sunwing has the EPIC work culture you have been searching for.We arecurrentlylookingfor aTravel Consultant, Groups and Destination Weddings to join us in making destination wedding and vacation dreams come true. As theTravel Consultant, Groups and Destination Weddings youwillwork with group travel bookings, andgenerate customer loyalty through excellent customer service, efficiency, and expert product knowledge. The Travel Consultant, Groups manages all aspects of their wedding group travel files, including working with each individual guest, coordinating group file with tour operators/travel suppliers, payment collection,andall accountingpertaining tothe file.The position reports to theDirector, Travel & Operations. Apply now and have your career soar to new heights - under ourwing!

What You’ll Do:

• Be responsible for maintaining an average group level of 25 wedding groups (average 30-50 passengers), with the expectation to provide individualized customer service to each guest and understand their specific needs within the group.
• Be responsible for maintaining a positive and trustworthy relationship with individual clients which will result in referral bookings.
• Create wedding invite websites for each group.
• Maintain up to date records on group booking form, invoicing, and group status.
• Be responsible for all accounting and balancing of group files.
• Provide an exceptional level of customer service to guests at all times.
• Manage customer service calls/emails and respond accordingly.
• Identify opportunities to sell add on features, such as excursions, insurance, etc.
• Process travel requests and payments with suppliers in a timely fashion.
• Review and issue travel documents.
• Responsible to maintain current destination travel requirements and product knowledge.
• Responsible for advising clients on all destination, documents, and airline requirements.
• Other duties assigned by management.

What You’ll Need:

• Previous Travel Consultant experience, 1 year minimum
• Excellent written and oral communication skills
• Bilingual French English a strong asset
• Self-starter with strong sales aptitude
• Strong inter-personal skills, able to develop tight working relationship with customers and peers
• Strong negotiation and problem-solving abilities
• Demonstrates initiative and customer service excellence
• Experience with TTS,TravelWorks,Sirev, and other booking engines
• Experience with group bookings.
• Strong organizational and customer service skills.
• General understanding of accounting principles, experience with accounting programs preferred.
• Multitasking abilities and time management are critical.
• Experience with selling excursions, insurance, etc.
• Travel Industry experience a must, preferable with group travel experience.
• A process driven individual with a drive to succeed.
• Ability to work well under pressure.
• Maintain high level of organization and attention to detail.
• Great team player with positive attitude.
• TICO certification required

Work Abilities:

• Being able to manage multiple files with a variety of customers who have different expectations regarding service
• Rely on third parties for timely information requested by the customers
• Stay current with multiple promotions, internal and external
• Stay current with processes and system functionality

What We Offer:

• Remote and/or Hybrid Work Opportunities
• RRSP Matching Program
• Growth opportunities
• Open concept, collaborative workspace
• Fresh Café with delicious snacks and meals at a subsidized price!
• Opportunity to give back through our social responsibility initiatives

Diversity, equity, and inclusion - Diversity makes us EPIC;we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered withWhite Ribbonto help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.Total wellbeing -Our approach is for holistic opportunities to help employeesBe EPIC and Be Well. Learning and development -Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email [email protected]

• 171 E Liberty St, Toronto, ON M6K 3E7, Canada