Underwriting Team Lead

Underwriting Team Lead (Farm, Residential, Automobile)

MutualONE Insurance Company

Where a shared culture fuels our passion and a deep commitment to our members drives everything we do.
Where innovation, exceptional service, and trusted protection come together to create powerful insurance solutions.
Where every team member plays a part in building something extraordinary.

Together, we are ONE — stronger, bolder, and ready for the future!

About the Role

Are you looking for your next opportunity in the insurance industry? MutualONE is seeking an experienced Underwriting Team Lead to join our underwriting team. Reporting to the Manager of Underwriting Services, you will be responsible for assisting with and supporting the profitable growth of the Insurance portfolio at MutualONE.  You will manage work distribution amongst the team to ensure that department Service Levels are met and ensure brokers and agents are being responded to in a timely, professional manner making underwriting decisions that will drive underwriting profitability.  You will be a highly supportive and engaging leader who can lead indirectly, virtually and via others. 

You will work closely with Manager of Underwriting Services in providing training and mentoring to underwriters as well as maintaining some underwriting duties such as quoting and servicing of accounts.

Key Responsibilities

• Lead, coach and develop a team of underwriters to achieve business targets.


• Foster a positive and high-performing team culture with a strong focus on accountability and results

• Oversee daily underwriting workflow operations, including monitoring quote, endorsement, and renewal volumes, and redistributing work as needed to maintain service levels.


• Monitor and report on team performance and key business metrics to the Manager of Underwriting Services; contribute to employee performance reviews by providing relevant feedback and insights.


• Foster a positive team culture.


• Work with team to improve underwriting processes and efficiencies.


• Ensure underwriting decisions comply with company policies, regulatory requirements, and risk appetite.


• Underwrite key and complex accounts while supporting team members with guidance on challenging files and contributing to the overall profitability of the portfolio.


• Ensure exceptional customer service and responsiveness to agent and broker enquiries.


• Develop and maintain strong relationships with brokers and agents to maximize business opportunities.

• Other duties as assigned.

Qualifications

• Possess post-secondary education in a related field or equivalent experience


• Chartered Insurance Professional (CIP) designation required


• Fellow Chartered Insurance Professional (FCIP) designation, or progress toward it, considered an asset


• Have a minimum of 4 years underwriting experience in all lines. (Farm, Residential, Automobile)


• Strong leadership skills with the ability to inspire, motivate and develop a high-performing team.


• A results-driven mindset with a track record of achieving and exceeding targets.


• Excellent relationship management skills, particularly with brokers and stakeholders.


• Strong awareness and knowledge of the insurance market.


• Good analytical and problem-solving skills to drive performance improvements.


• Ability to make recommendations to improve underwriting processes and efficiencies.


• Ability to work effectively under pressure in a fast-paced environment.


• Completion of a Criminal Record Check will be required

What we offer

We are an equal opportunity employer offering:

• A flexible hybrid work environment


• A rewarding career and comprehensive compensation & benefits package


• Training, education, and career advancement opportunities


• A work environment that is fun and friendly and supports a healthy work-life balance

At MutualONE, your efforts will always make a difference!

Interested? We want to hear from you!

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

No phone calls or agencies please.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).

As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

MutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.