User Experience (UX) Designer

We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent, not-for-profit organization and together with our partners we provide essential information on Canada's health systems, enabling decisions that lead to healthier Canadians. As a valued member of the CIHI team, you and your work will have a pivotal role in the evolution of Canada's health care systems.

CIHI is recognized as an exceptional place to work that embraces diversity, respect, integrity, collaboration and innovation. Learn about our Equity, Diversity and Inclusion Strategy and the work being done to create a more inclusive and welcoming organization by focusing on how we learn, govern and practise.

At CIHI, we recognize what matters to our employees. Some of the benefits of working at CIHI include

• Retirement Planning Program
• Generous vacation days for permanent and long-term contracts
• Work-life balance
• Learning and Professional Development Program
• Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?

Under the direction of the Team Lead, UX Research & Design, the User Experience (UX) Designer is responsible for creating digital design solutions that meet user needs and CIHI’s business and technical requirements. The UX Designer champions a consistent user experience across CIHI’s digital eco-system and ensures the timely delivery of solutions that meet quality expectations and comply with enterprise standards and processes.

What you'll do

1. Contributes to robust, feasible design solutions based on user experience and business needs, while ensuring consistency, usability, findability, accessibility, responsiveness, and bilingualism.
2. Facilitates and supports all phases of the design process, including discovery, design, implementation, testing and release.
3. Supports the design and development of artifacts including user flows, content maps, sitemaps, wireframes, low and high -fidelity mock-ups, prototypes, responsive layouts, and detailed design specifications.
4. Ensures alignment on design solutions through iteration, collaboration, and effective communication.
5. Plans, facilitates, and documents discovery and content mapping sessions with internal business stakeholders and subject matter experts.
6. Produces designs that support CIHI’s digital strategy, design principles, and meet established standards such as CIHI’s Design System and WCAG 2.
7. Contributes to the development and maintenance of relevant interactive user products and services and apply UX design interaction methods, standards, and best practices.
8. Collaborates with UX researchers to review and validate concepts and designs with external target users, when applicable.
9. Performs other duties as assigned.

What you'll bring to the table

• Undergraduate degree in User Experience/Interaction/Industrial Design, Interactive Media/Arts, Human-Computer Interaction, Human Factors/Cognitive Psychology, Information Technology, or a related discipline, or equivalent combination of education and experience.
• 3 years of related work experience in UX design for interactive products and services.
• Working knowledge of UX tools such as Figma, Adobe XD, and MURAL or Miro.
• Experience with web UX, usability, and interaction design best practices, methods, patterns, and standards, such as WCAG 2.
• A basic understanding of front-end web technologies is an asset (HTML, CSS, front-end web frameworks).
• Experience with UX research and testing methods is an asset.
• Strong skills in facilitation, oral and written communication, organization, and excellent attention to detail.
• Ability to work effectively, with minimal supervision, as part of a cross-functional team.
• Ability to work efficiently while producing quality outputs.
• Experience in product development or product life cycles is an asset.
• Experience with data design or data visualization is an asset.
• Fluency in English is required; bilingualism in both official languages is an asset.

To find out more about this role and other exciting opportunities visit our website at www.cihi.ca and check out our 'Careers' section.

We thank all those who apply, however, only candidates selected for an interview will be contacted.

At CIHI we are committed to fostering an inclusive, barrier-free and accessible environment. Part of this commitment includes arranging accommodations to ensure an equitable opportunity to participate in the recruitment and selection process. If you require an accommodation, we will work with you to meet your needs.

Please note the CIHI Recruiting Team uses email to communicate with applicants. Please make sure your profile has an updated email address that is checked regularly, including the junk/spam mail folder, as we send time sensitive emails (i.e. testing and interview bookings).