Usher-GCT

Position Summary
Reporting to the FOH Manager/Supervisor, the Usher will provide quality customer service to patrons attending events in the venues, assist in event preparation and conclusion, and effectively assist patrons in event of emergency. Demonstrate excellent customer service and communication skills. Able to work independently as well as within a team environment. Must be able to work flexible hours, including weeknights, weekends and holidays.

Key Accountabilities

• Arrive on time for scheduled shifts (or obtain an approved replacement if unable to work.)
• Greet all guests in a friendly and courteous manner. Where applicable/necessary, check guest belongings, take/check tickets, distribute programs and escort guests to seats.
• Attend Pre-Event briefing for job assignment and event specifics.
• Ability and willingness to work any assignment, including duties not listed within the scope of this job description.
• Monitor physical surroundings in the assigned area before and throughout the event for safety, cleanliness and functionality. Notify FOH Manager/Supervisor of questions, comments, or concerns.
• Respond quickly and courteously to patrons’ needs, questions, comments, or concerns with answers and/or action.
• At the event’s conclusion, walk through the assigned area, retrieving any lost items and turn them in accordingly.
• In case of emergency, actively assist in safeguarding patrons
• Ability to stand for the entirety of a shift which is approximately 4 hours
• Performs other duties as assigned

Education and Qualification Requirements

• Understand and adhere to established policies and procedures, including emergency procedures. (Familiarization with the location of exits and use of emergency equipment.)
• Assist Front of House Manager with procedures for injuries, illness, etc.
• Assist patrons with disability-related issues.
• Ability to provide accurate knowledge to patrons regarding venue logistics (i.e. location of the box office, seating maps and configurations, restrooms, phones, concessions, coat check, etc.), information about the event, general building details related to operations of Casino, Hotel and Food & Beverage areas
• Ability to read event tickets (visual acuity corrected to read as small as 11-font print) in dim lighting with the use of a provided flashlight.
• Ability to stand for long periods, sometimes throughout an entire event.
• Adhere to established dress code.
• Attend required training and meetings.
• Ability to lift 20 kilograms.
• Demonstrate good judgment and makes sound decisions.
• Shows commitment to personal growth, development, and leadership opportunities.
• Proven written and verbal communication skills with the ability to communicate well.
• Bilingual (English/French) is an asset but not required.

Work Environment Considerations

• Work within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends and holidays).
• Must be willing to submit to a criminal record check with results acceptable to our organization, standards and position.

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process. Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.