UX Research Growth Associate

Welcome to GAIN Conversion!

Gain is a creative-led, insight-driven company that blends data, tech and creativity. We believe the best ideas emerge where intelligence and creativity unite, where insight sparks imagination, and where innovation turns possibility into progress. We are explorers of new frontiers, shaping bold strategies that move people, brands, and businesses forward. Individually and together, our specialist teams provide the vision, data, and confidence brands and organizations need to make braver, more impactful decisions.

At Conversion, we’re a team of global CRO experts who help brands optimise their digital ecosystems, websites, platforms, and customer experiences to drive real, measurable growth. We intend to prove that evidence-based decisions get the best results, and our people and unique culture are the fuel. As a certified Great Place to Work®, we support each other fully, without ego or drama, and stay focused on what’s best for our clients and each other. We’re proud to be an inclusive company where people can bring their whole selves to work. Our guiding principles - Be One, Be Decisive, Be Hungry, Be Undeniable, and Be Accountable - are at the core of everything we do. Here, you’ll work with talented, passionate people who challenge you to do your best every day.

If this sounds like an adventure you’d like to be part of- then keep reading and apply below!

The Role

As the Growth Associate, you will play a crucial role in the growth of the UX Research Services arm of Conversion, by serving as the frontline in lead generation and relationship-building. This is the first Sales role at the company dedicated to UX Research solely, offering a unique challenge and opportunity to be highly impactful to the business.

Reporting into the VP of Growth, and working closely with the Director of UX Research, you will be responsible for initiating and nurturing relationships with potential customers, you'll be the driving force in lead generation and building relationships that set the stage for success. This position offers an excellent opportunity to build a foundation for a successful career in sales while contributing to the long term goals and vision at Conversion.

Responsibilities

Creation of Sales Pipeline:

• Generate and nurture leads to construct a robust and dynamic sales pipeline.
• Utilize your skills to identify and engage prospects, laying the foundation for successful partnerships.

Progression of Sales Pipeline:

• Work in tandem with an assigned expert to move deals through the pipeline efficiently.
• Act as the driving force, ensuring a smooth progression from initial contact to meaningful engagements.

Administrative Tasks:

• Oversee essential administrative functions, such as scheduling meetings with prospects.
• Manage email communications and follow-ups to maintain effective and timely communication.

Discovery Conversations, Proposals, and Negotiation:

• Dive into discovery conversations, actively listening to understand prospects needs and preferences.

The ideal candidate has the following qualifications, but we encourage you to apply even if you feel you do not meet 100% of the requirements below.

• Bachelor's degree in Business, Marketing, a related field, or equivalent work experience.
• Previous experience in sales or customer service with a track record of achieving targets.
• Experience with Research in a commercial setting is advantageous.
• Familiarity with CRM software and sales tools is advantageous.
• Strong listening and presentation skills.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.

Behaviours

We believe that being a great Growth Associate goes beyond hitting targets—it's about embodying a mindset of sincere interest in others. As a Growth Associate, you're not just a salesperson; you're a service provider. Your aim is to help others overcome challenges and make progress toward their desired outcomes. The key? Emphasizing "their" needs.

Focus on Service

• Your primary focus is on serving potential prospects, aiming to meet their unique needs.
• You view yourself as a solution provider rather than just a salesperson.

Listening and Learning

• You don't assume you know what others need; instead, you ask and actively listen.
• Understanding comes from genuine engagement, not from trying to persuade or convince.

Empathy in Action

• You engage with prospects to draw out their needs, signaling that you sincerely care about their challenges and aspirations.
• Your approach is empathetic, placing yourself in their shoes to better understand their perspective.

Natural Instinct for Client-Centricity

• You possess a natural instinct for adopting a client-centric mindset, recognizing that success is achieved by aligning with their goals.

• Hybrid work environment + a home office allowance
• Flex-Fridays! Friday is your uninterrupted day to wrap up the work week or sign off early
• 3 weeks of paid time off to start, plus a winter holiday office closure. 
• Work from anywhere in the world up to 20 business days or 4 weeks per year! We want you to build a life and a career at the same time.
• Wellness time, health + dental coverage, health spending account, and wellness spending account so that you can prioritize YOU.
• Dog friendly office, because our furry friends are part of the team too.
• Office gym membership 
• Reward + recognition programs to recognize your team (and be recognized) for all that we do
• Work at a certified Great Place to Work®

GAIN is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We believe that diversity and inclusivity make our teams better, so it is our priority to create an equitable and inclusive workplace where our goals, initiatives, and commitments to action are shaped and strengthened by our team’s voices. Putting People First, one of our core values, means we never lose sight of humanity, care, and impact. 

Pay range - The typical hiring range for this role is $60,000 - $70,000 annually which includes both base salary and performance-based bonus components. The exact mix between base and bonus will be determined based on role-related skills, knowledge, and experience. This range reflects our commitment to our compensation philosophy, internal equity, and comes with a competitive and comprehensive total rewards package. 

Disclaimer: we never request any form of payment or fees from candidates at any stage of the recruitment process. If you are contacted by anyone claiming to represent our company and asking for money or personal financial details, please report it immediately to [email protected]. All genuine communication will come from official company channels.