Veterinary Reception, Client Care

Location: Toronto, ON

Employment Type: Full-time

Role Type: Existing

Compensation: $17.85 to $25.00 per hour, depending on experience.

Downtown Animal Hospital is currently welcoming a Veterinary Reception, Client Care to join our team! This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital.  In this role, you will help our clients and their pets feel welcomed and appreciated. 

• Excellent customer service skills; a real aptitude for putting pets and pet parents at ease and creating a welcoming environment  

• Ability to answer a multiline phone system and track and book appointments effectively  

• Scheduling appointments; Admitting and discharging pet patients 

• Invoicing/billing; creating estimates and processing payments 

• Take initiative and work independently  

• A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset 

• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas

• Willingness to learn more regarding; veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments

• A love for all companion animals!! 

What VCA Canada Offers

• VCA Canada Student Loan RRSP Program – Ask us more!

• Competitive wages and benefits!

• Annual uniform allowance

• Exceptional career development: there is room to grow here!

• RRSP Employer 5 % Match Program – saving for your future just got easier! 

• Extensive online anytime-anywhere access to journals and textbooks

• Employee Assistance Program to support your health and wellbeing

• Referral Bonus Rewards

• Opportunities to give back to your community through VCA initiatives

• Generous personal pet care discounts

• And extra perks like shopping discounts and cool wellness apps!

Click "Apply Now" below and join us!

Our Story

VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy.

In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal-opportunity employer. If you require any assistance, please let us know

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.