Voice Engineer

Who We Are:
Jolera stands as a distinguished multinational Global Systems Integrator (GSI), a vanguard in delivering comprehensive and bespoke IT solutions to a diverse clientele, encompassing both direct customers and channel partners across the globe. We are driven by a commitment to excellence, leveraging a team of over 550 highly skilled professionals to design, implement, and manage technology systems that are not only effective and competitive but also scalable and value driven. Our comprehensive suite of services includes the creation of customized technology solutions tailored to specific business needs, in-depth IT assessments and strategic planning, meticulous IT device and infrastructure management, robust data backup and recovery solutions, seamless cloud and on-premise migrations, enterprise-grade security services, and round-the-clock, 24/7/365 quad-lingual end-user support. At Jolera, we believe in empowering organizations worldwide with innovative and reliable IT solutions, and we invite you to join us in this mission.

Who You Are:

We are seeking a highly skilled Voice Engineer with deep expertise in Cisco Unified Communications (CUCM) and Microsoft Teams Direct Routing with Session Border Controllers (SBCs). This role is responsible for the design, implementation, and support of enterprise voice and collaboration solutions across on-premise and cloud-based platforms. You will work closely with network, security, and collaboration teams to ensure seamless and secure voice services.

- Design, deploy, and maintain Cisco Unified Communications infrastructure (CUCM, Unity, UCCX, Expressway, IM&P)

- Configure, manage, and troubleshoot Session Border Controllers (SBCs) (AudioCodes, Ribbon, or Oracle) for Microsoft Teams Direct Routing

- Integrate Microsoft Teams with PSTN via certified SBCs

- Manage call routing, dial plans, voice gateways, and SIP trunk configurations

- Provide Tier 3 support for complex voice-related incidents and outages

- Monitor system health and performance, and proactively address issues

- Support voice migrations from legacy PBX or Cisco to Microsoft Teams

- Maintain accurate documentation of configurations, topologies, and procedures

- Collaborate with telecom carriers for provisioning, troubleshooting, and escalations

- Stay current with new UC technologies and make recommendations for continuous improvement

- Bachelor’s degree in IT, Telecommunications, or related field (or equivalent experience)

- 5+ years of experience in enterprise voice engineering

- Strong hands-on experience with Cisco Unified Communications Manager (CUCM) and related Cisco voice technologies

- Proven experience configuring and maintaining Microsoft Teams Direct Routing with SBCs

- In-depth knowledge of SIP, RTP, QoS, VoIP call flow, and troubleshooting

- Familiarity with Expressway, Unity, and UCCX

- Understanding of Active Directory, DNS, and certificate-based authentication in UC environments

- Strong documentation and communication skills