Warranty Administrator - Temporary position

Take your career to the next level !

Your role :

• Manage claims files


• Analyze warranty claim work orders and produce claims according to manufacturers' deadlines


• Produce complete files and submit claims to manufacturers


• Analyze and respond to warranty requests from internal and external customers according to company procedures and policies.


• Update manufacturers' modification programs (Factory Campaigns)


• Assist managers in analyzing warranty support requests outside warranty periods.


• Follow up on claims while analyzing manufacturers' refusals and/or partial credits.


• Follow-up on claims rejected by suppliers and manufacturers.


• Assist the Technical Department


• Obtain the right information on files for follow-up and for setting up requests


• Check team inbox for urgent requests and delegate work as required


• Respond to inquiries in a prompt and professional manner


• Comply with company health and safety regulations.


• Perform any other tasks assigned by the supervisor.

What you bring :

• D.E.C. in Administration and, or equivalent experience deemed relevant.


• Minimum of five years' experience in a similar position in the heavy equipment or related field. Mechanical aptitude would be an asset.


• Bilingual, written and spoken. 90% of work must be produced in English (American manufacturers).


• Very good knowledge of the Internet, be able to do research on different manufacturers' sites.


• Very good knowledge of Microsoft Office (Excel, PowerPoint, Word) Adobe PDF


• Comfortable working on different

• Comfortable working with different databases


• Analytical thinking, excellent customer service skills


• Team player, ability to set priorities


• Consistently offer exceptional service to our customers by demonstrating the highest levels of professionalism, empathy and active listening.

Join SMS Equipment and experience a career where the right partnership makes everything possible. 

This posting is for an existing vacancy within SMS Equipment. Applications will be received until a suitable candidate has been hired. 

We thank all applicants for their interest; however, only those selected for an interview will be contacted. 

We subscribe to the principle of employment equity and apply an equal access employment program for women, aboriginals, visible minorities, ethnic minorities, and people with disabilities.