Web Access Management Operations Manager

Web Access Management Operations Manager

BC Public Service

Posted April 17, 2024
British Columbia - Remote

Job Overview

Ministry of Citizens' Services

Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement.

Web Access Management Operations Manager

$86,200.00 - $122,100.01 annually

Dedicated to making life better for British Columbians, the Ministry of Citizens' Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact approach, to people in urban and rural communities through Service BC .

This position will report to the Director of Access and Directory Management Services (ADMS). It will oversee and manage the ADMS Single Sign On (SSO) teams. These teams provide the day-to-day operational support for the suite of Access and Directory Management SSO critical services used across the BC government. This position will be responsible for leading teams of IT professionals within the ADMS service delivery unit.

Qualifications for this role include:

• Certificate or higher in the computer science field, OR
• An equivalent combination of education, training and experience may be considered.
• Minimum two (2) years' experience supervising technical staff.
• Three (3) years' experience in technical operations in a complex application environment, supporting a large, diverse, corporate business enterprise with critical system needs. Preference may be given to more years of experience.
• Three (3) years' experience leading and resolving complex staff and/or client issues. Preference may be given to more years of experience.
• Minimum one (1) year experience delivering or supporting identity and access services.
• Minimum one (1) year experience negotiating and managing information technology contracts.
• Minimum one (1) year experience in a leadership role that ensure teams provide expert customer service support within a shared service model.

Preference may be given to applicants with one (1) or more of the following:

• Experience supervising staff in a union environment.
• Experience supporting technical application environments related to identity and access.
• Experience supporting identity and access service offerings related to any of the following: MS Azure, MS Azure AD, SiteMinder, MFA, Azure Conditional Access, Keycloak.
• Experience managing information technology contracts within a government environment.
• Diploma or higher in the computer science field.

To apply for this position, please click the appropriate "Apply" button (or follow the application instructions listed in the Job Description above). If more than one Apply button appears below, please select the option you prefer.

Web Access Management Operations Manager

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