Women's Shelter Manager

Reports To: Operations Manager

Job Purpose:

The Women's Shelter Manager will oversee the daily operations of the women’s shelter, providing leadership and support to staff and volunteers while ensuring a safe and supportive environment for residents. The manager will coordinate services, manage resources, and implement programs that promote the well-being and empowerment of women.

Duties and Responsibilities:

• Supervise and support shelter staff and volunteers, fostering a collaborative and inclusive atmosphere.


• Ensure compliance with organizational policies and procedures.

• Develop, implement, and evaluate programs and services that address the needs of shelter residents.


• Collaborate with community partners and agencies to enhance available services.


• Identify funding opportunities and assist in grant writing as needed.

• Ensure that residents receive appropriate services, including case management, counseling, and support groups.


• Maintain regular communication with residents to assess needs and facilitate access to resources.

• Manage shelter budgets, including tracking expenses and ensuring proper allocation of resources.


• Maintain accurate records related to resident intake, services provided, and other necessary documentation.


• Prepare reports for management and funding organizations as required.

• Respond swiftly to crises or emergencies, ensuring the safety and well-being of residents and staff.


• Mediate conflicts among residents and promote a harmonious living environment.

Knowledge, Skills and Abilities Required:

• Bachelor’s degree in social work, Psychology, Human Services, or a related field.


• Minimum of 2 years of experience in management, social services, or shelter operations, preferably in a women’s shelter or similar environment.


• Strong understanding of issues related to domestic violence, homelessness, and women's health.


• Proficiency in Microsoft Office.


• Excellent communication, leadership, and organizational skills; ability to work collaboratively with diverse populations and community partners.


• Strong crisis intervention and conflict resolution skills.

Working Conditions and/or Physical Requirements:

• Office environment. Monday to Thursday 8:30am – 4:30pm, Friday 8:30am – 2:00pm.


• Working hours can vary and may require a flexible schedule depending on type of assignment or work plan task.


• Evening and weekend work may be required to attend meetings, events, and community engagement sessions.