Work for Uber Expert, In-Person Support Calgary

Job Description:

We’re looking to grow our frontline team in Los Angeles (Burbank). The Greenlight Hub is staffed with Uber Experts who have in-person and virtual interactions with customers who drive and deliver on the Uber platform. Our team uses a combination of sales, customer service, and problem solving to help “Earners” get more value out of their time using Uber. Uber Experts are skilled at converting prospective customers to take their first trip, helping existing users earn more with Uber, and reengaging users who have stopped using the platform.

Job Responsibilities:

• Reengage Earners who have stopped using the platform by overcoming blocks and obstacles they are facing


• Convert prospective earners to take their first trip on the platform


• Ask probing questions to understand customers needs, reservations, and goals; pitch Uber as a solution


• Be persuasive, empathetic, and creative in helping customers decide to leverage Uber more


• Have 1:1 and group interactions with current and prospective Uber customers, mostly drivers + delivery people


• Follow support logic to help existing earners with troubleshooting

Job Requirements:

• Sales, account management, or business development experience


• May be required to perform repeating motions that include the wrists, hands and/or fingers, e.g., using a keyboard


• Effective communication skills with the ability to interact and connect with many types of personalities


• Demonstrated ability to problem solve and troubleshoot


• Experience in a customer-facing role


• Expected to remain in a stationary position, often sitting or standing for prolonged periods


• Ability to work in an open floor plan with moderate noise


• Previous role in retail, customer service, or customer support with conversion/retention goals


• Required to have regular and predictable attendance in the assigned work location

Job Details:

Company: Uber

Vacancy Type:Full Time

Job Location: Calgary, AB, CA

Application Deadline: N/A

Apply Here

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