Work Order Entry Clerk

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. 

Office Administrator (O5)

Location: ALS Geochemistry, Timmins

Reports to: Branch Manager

About the Position:

The Office Administrator is responsible for managing and distributing client instructions to the workorder entry and sample preparation groups. The priority for this position will be to ensure that client workorders are entered into the system accurately and in a timely manner and that all standards are followed by the staff to ensure client instructions are followed correctly.

Specific Responsibilities

· Organize and maintain all document archive systems (filing or reports, correspondence etc.);

· Coordinate all inter-company and client e-mail, e-mail distribution;

· Organize and maintain petty cash including reimbursements and replenishment;

· Ensures that workorders are entered accurately and in a timely manner;

· Maintains close liaison with Lab Manager, supervisors and other lab staff to ensure the smooth delivery of our services to clients;

· Identifies and resolves internal and external problems when they arise;

· Ensures that all Standard Operating Procedures are adhered to;

· Communicate with Lab manager, Client Services/Marketing Group and VA-Branch;

· Contact the client regarding missing, incomplete or ambiguous sample processing instructions; accomplishes this by close liaison with Lab Manager, layout personnel, work order entry, and client services groups;

· Respond and handle client inquiries;

· Maintains close liaison with Lab Manager, supervisors and other lab staff to ensure the smooth delivery of our services to clients;

· Reception duties such as greeting customers in person and on the phones in a courteous and positive manner.

· Identifies internal and external problems when they arise;

· Become familiar with ALS Group analytical codes and procedures;

· Responsible for training of work order entry staff;

· Ensures that all Standard Operating Procedures are adhered to;

· Under Manager’s direction help investigate client enquiries and complaints related to quality issues and suggest proactive actions;

· Provide input on quality improvements to the department;

· Follow up on “on hold” workorders;

· Edit or create CPT’s as required;

· Direct the work of 1 -2 office staff;

· Help the Prep Supervisor recruit and train staff as required;

· Under direction of the Manager, schedules shifts and manage time keeping for office staff;

· In conjunction with the Manager prepare performance reviews for office staff,

· Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality;

· Observe established safety regulations and comply with all ALS health and safety policies and procedures;

· Other duties as assigned.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. 

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. 

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.  

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. 

Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.