Workforce Coordinator, Corporate Store Reporting and Planning Team, BCI

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Workforce Coordinator, Corporate Store Reporting and Planning Team, BCI

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.

Summary

The Planning and Reporting team is looking for a workforce coordinator to join their team. The candidate should have excellent analytical skills. We are looking for someone with sound business vision and the ability to balance multiple responsibilities simultaneously. A passion for improvement and an ability to prioritize to drive change in a complex environment are required.

Tasks and Responsibilities:

• Handle and where necessary escalate, inquiries and escalations from the field
• Performance management of the channel on all WFM KPI’s and compliance
• Involved in labour planning, forecasting and target setting within the channel.
• Supporting daily, weekly and monthly labour and various KPI reporting across the channel
• Assist in managing the relationship between WFM and our store leadership team regarding labour and scheduling inquires
• Assist in Dayforce evolution and be the Dayforce subject matter expert
• Conduct post-mortem analysis and extract learnings
• Identify areas of improvement and propose recommendations
• Strong mathematical and analytical skills
• Proficiency in MS office with advanced MS Excel experience
• ability with a focus on detail, accuracy, complex problem solving and logic capabilities
• Ability to understand new concepts and ideas quickly
• Ability to work effectively both independently and in a team environment
• Very dynamic and capable of decision making
• High capacity to learn, work under pressure to meet tight deadlines
• Results oriented & highly adaptable
• Demonstrate analytical

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Adequate knowledge of French is required for positions in Quebec.

Additional Information:

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at [email protected] .