Workplace Experience & Operations Specialist

Ready for a challenge? 
Born in the Prairies, now part of a worldwide network, Skip is a tech company with an entrepreneurial spirit and the drive to be the best. We're a people-first, collaborative company with a fun, dynamic and innovative environment. Our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, grabbing some groceries or sunscreen, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. 

About this role
We are looking for a Workplace Experience & Culture Specialist who will serve as the heartbeat of our Toronto office. This is a high-visibility role designed for a natural community builder - someone who possesses the rare blend of high-level operational ownership and a magnetic, welcoming presence.

You’ll be the driving force behind our office energy and the main curator of our daily environment. You own the floor - actively moving through the space to serve as a vibrant, proactive presence who connects cross-functional teams and ensures every employee feels integrated into our community. Operating with total accountability, you treat the workspace as your own portfolio and drive standards accordingly - whether that means managing daily vendor relationships and tracking the local office spend, flawlessly orchestrating an onsite event or sweating the small details like the office playlist and the perfect pantry selection. You find genuine joy in the nuances that make people feel taken care of. Ultimately, you are the confident “go-to” resource who spots cultural gaps and operational friction points, solving them entirely before they ever reach leadership's desk. 

Who You Are
You are sharp, proactive and eager to own the space - someone looking to build their career by running an office environment. Grounded in a hospitality minded or community management background, you find fulfilment in making others feel taken care of and are comfortable initiating conversations across all levels of the organization, from interns to executives. You are a problem solver who doesn't wait for a to-do list; instead, you actively seek out gaps or friction points and resolve them before anyone else even notices. Balancing a public presence with exceptional behind the scenes execution, you can draft a high energy company announcement for Slack and immediately pivot to managing workplace budgets and details with total precision. 

Location: In-person 5 days a week from our Toronto office
Reporting to: Head of Workplace Strategy

These are some of the key ingredients to the role:

• Employee Engagement & Guest Experience: Act as the primary face of the Toronto office and the first point of contact for employees, visitors, and suppliers. You will manage the reception area to ensure it is operational and immaculate at all times, welcoming guests with a white-glove approach and partnering with HR to seamlessly executive the onboarding and offboarding experience for employees. 
• Event Management & Culture: Champion internal programs and orchestrate the end-to-end execution of local events (such as office-wide lunches, engagement events, and ad-hoc team celebrations), as well as supporting external corporate events and team activities as needed. 
• Workplace Operations: Drive daily facility safety protocols, serving as the local Health & Safety representative by completing monthly inspections and participating in emergency response programming (training provided). You will proactively manage the facility ticket queue (Jira), resolve workspace concerns, and lead incident response and mitigation as issues arise
• Vendor Management: Act as the primary liaison for critical workplace vendors, including supervising the cleaning team to ensure optimum office standards are maintained. You will manage inventory, ordering and maintaining consumables, food, snacks, and office supplies to keep the office running flawlessly.
• Data Administration: Maintain the administrative integrity of the office by tracking key workplace data, including occupancy trends and utility metrics. You will manage the procurement process - raising purchase orders, reconciling invoices and keeping business operations running seamlessly. 

What will you bring to the table?

• 2-3 years of experience in workplace experience, corporate hospitality, high-end community management, or an administrative role where you completely owned the environment.
• A track record of operating with absolute autonomy, demonstrating the ability to track budgets, manage vendors, and complex logistical projects without needing a playbook.
• Superior verbal and written communication skills, with a natural ability to connect with diverse teams and build relationships across all levels of the organization.
• The ability to prioritize ruthlessly and switch gears at a moment’s notice, balancing technical facility tickets alongside dynamic event planning.
• Proficiency with workspace management software (such as Jira), advanced data tracking, and modern productivity suites (Google Workspace) preferred.
• Deep experience in supply, inventory, and vendor management, coupled with a standard of excellence that treats every office detail as part of a premier guest experience.
• A vibrant attitude and a thrive-under-pressure mentality, built for a fast-paced, rapidly evolving corporate landscape.
• The ability to move around the floor dynamically and lift up to 30 lbs as required for event setups and inventory management.

Why work at SKIP? 
SKIP is the kind of workplace that garnered a “Top Places to Work in Manitoba” and it was no small coincidence. We set out to make this a place our employees are proud to tell their Mothers, Fathers, friends and anyone who will listen that they work here. SKIP team members feel pride knowing their input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.

That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you.
SKIP is proud to be an Equal Opportunity employer. We are committed to fostering a diverse and inclusive environment where all employees feel they truly belong and where everyone is included, seen, heard and respected.

In keeping with our values, all applicants will receive consideration for employment regardless of: gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, (dis)ability, neurodivergence, or any other characteristic protected by law. Should you require any accommodations throughout the hiring process, we encourage you to reach out to your talent acquisition specialist.

Note: All employees will be asked to sign a Consent for Disclosure of Personal Information in order to complete a background check. Job offers will be conditional upon results that the Company determines to be satisfactory.

Are you ready to take your seat? Apply now! 

Compensation range: $60,000.00 - $76,000.00 Final compensation may vary based on skills, experience, and internal equity.