Workplace Services Manager

Job Title

Workplace Services Manager

Job Description Summary

This role is rooted in hospitality: creating a warm, welcoming, and effortlessly professional environment. The ideal candidate leads with a proactive service mindset, communicates with professionalism, confidence, and care, and takes pride in the details that make a workplace feel exceptional.

Job Description

Experience & Hospitality

• Serve as the first point of welcome — greet every employee, visitor, and guest with warmth, professionalism, and genuine care.
• Deliver engaging workplace orientations for new employees and visitors, including facility orientation, amenity overviews, and service introductions.
• Build and sustain positive relationships with employees, building management, vendors, and service partners through consistent, courteous engagement.
• Anticipate needs and proactively communicate updates on service requests, ensuring every interaction is resolved promptly and thoroughly.
• Represent the ServiceNow brand as a visible, positive ambassador — setting the tone for an elevated workplace experience.
• Partner with WPS Operations, Communications, and Innovation Center to plan, support and deliver all internal and external meetings, engagements, executive briefings, events , high-profile executive visits, and special activations.
• Maintains awareness of daily meeting and event schedules and ensures campus readiness to welcome external guests, including coordination of access, signage, and hospitality logistics.

Administrative & Communication

• Manage all front desk and reception functions with accuracy, efficiency, and discretion.
• Serve as the communication link between visitors, employees, and internal teams — ensuring smooth, timely coordination.
• Handle telephone inquiries and direct requests to the appropriate teams and maintain accurate records and documentation.
• Support audit and investigative documentation with professionalism and confidentiality.

Access Control & Visitor Management

• Administer visitor registration, badge issuance, and identity verification in accordance with security policies.
• Manage badge operations for employees, contractors, and visitors — including access provisioning, revocation, and lifecycle tracking.
• Coordinate visitor escorts for restricted areas and respond to access inquiries with accurate, policy-aligned guidance.
• Arrange COI’s and necessary documentation for deliveries to meet Landlord requirements.

Security, Safety & Emergency Response

• Maintain a visible, professional presence at entry points to support a safe and secure workplace environment.
• Monitor for and report suspicious activity, unauthorized access attempts, or policy violations to the appropriate security teams.
• Execute emergency protocols as needed — including medical, fire, and active threat scenarios — and coordinate with emergency services.
• Screen incoming packages, maintain secure storage, and document incidents accurately for post-event review.
• Enforce access policies, clean desk standards, and visitor escort protocols consistently and professionally.

Education:

• High School Diploma or equivalent from an accredited institution (required).
• Customer service, hospitality, or reception experience (preferred).
• Experience in security, facilities, or access control environments (preferred).
• Must successfully complete Basic First Aid, AED, and CPR certification.

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield uses artificial intelligence (AI) tools to assist in screening and assessing applications. All hiring decisions are reviewed and confirmed by our recruitment team.

 

This posting is for a new position.

 

 

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 70,805.00 - $83,300.00

Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to [email protected]. Please refer to the job title and job location when you contact us.

Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à [email protected]. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.INCO: “Cushman & Wakefield”