Workshop Service Manager, Mobile Cranes

Liebherr is thrilled to announce an opening for a Workshop Service Manager for mobile cranes at our Acheson location. We are seeking a highly motivated individual to join our innovative and quality-driven team. As a Service Manager at Liebherr, you will play a crucial role in ensuring exceptional service and maintenance for our mobile cranes. If you have strong leadership abilities, a commitment to safety, and a deep passion for the heavy equipment industry, we want to hear from you. Take this opportunity to advance your career with a global leader in heavy equipment!

Responsibilities

Health & Safety:

• Promote a Health and Safety culture within the business.
• Produce documentation for H&S codes of practice, adhering to legislation and company policies.
• Conduct Risk Assessments and liaise with the building’s Facilities Management as needed.
• Lead housekeeping initiatives and activities in the workshop.

Workflow:

• Responsible for job allocation and job flow in the workshop, including job scheduling and labor allocation for day-to-day operations.
• Coordinate resources (operational and human), schedules, and activities to effectively manage jobs.
• Ensure parts supplies are ordered for each job.
• Assist with quoting, project management, materials purchasing, and quality checks. Provide oversight and check job estimates.

Communication and Customer Relationship:

• Regularly report progress on each job and quickly communicate delays or concerns with customers and other stakeholders.
• Report on manpower overruns or shortfalls.
• Act as a technical adviser on key projects and other areas of the business as requested.
• Work with management to respond to clients’ requests for updates on the status of their jobs.
• Keep the communication channels open to ensure information is accurate.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Work with management to investigate customer complaints and concerns arising from products.
• Suggest appropriate solutions anddiscuss with the team to identify the appropriate course of action.

Resource Management:

• Develop and implement systems to record, file, and store information pertaining to client inquiries.
• Manage apprentices by participating in the Liebherr CanadaApprenticeship program.
• Actively manage labor requirements for short-term and long-term needs by assisting management with forecasting.

Competencies

• 3+ years acting as a Service Manager or Supervisor within a crane shop (other heavy equipment experience will be considered).
• Heavy Equipment Technician certification preferred.
• Strong attention to detail and commitment to continuous improvement.
• Leadership skills with the ability to motivate and guide others.
• Clear and effective communication abilities.

Our Offer

• Competitive wages
• Extensive benefits with 100% employer paid premiums starting day 1
• Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
• 6% employer RRSP matching
• $3000 annual allowance for continuing education
• International training & development work opportunities for select roles*
• And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Mauricio Sanchez.

One Passion. Many Opportunities.