Contract Technical Writer

Work on a retail enablement platform with solutions for online and in-store
commerce. We are looking for an experienced contract technical writer to work with our enterprise teams to document our white-label e-commerce capabilities, including online shopping, checkout, fulfillment, and order status management.

You’ll work directly with our Product Engineering and Management teams to understand our
products, market, and audience, and then create a positive, engaging learning experience for
retailers that will ultimately drive adoption and ubiquity of our products. Deliverables include
release notes, product documentation, integration and deployment guides, FAQs, product
tutorials, API documentation, and more.

ABOUT THE JOB
● Work with internal teams (e.g., Product and Engineering) to understand client
solutions, use cases, and documentation requirements for retailers
● Produce high-quality documentation that is tailored to our target audience
● Create diagrams and other visual aids
● Edit content created by teammates
● Work with the Product Marketing team to understand and collaborate on positioning,
tone and messaging
● Maintain a comprehensive library of technical terminology and documentation

ABOUT YOU
● 5+ years experience as a technical writer in a software development environment
● Experience in making complex concepts and/or technical products easy to understand
for a business / non-technical audience
● Ability to deliver high-quality documentation paying attention to detail
● Proven track record of putting process and best practices in place
● Ability to thrive in a fast-paced and ambiguous environment
● Understands how to provide and maintain the external voice of a company

BONUS POINTS!
● Technical writing certificate or similar qualification
● Undergraduate degree
● Experience with Markdown and “documentation-as-code”
● Experience with API documentation
● Grocery and/or retailer industry experience
● Experience working at a tech startup, in e-commerce or in the technology sector

TOOLS
● Google Docs
● VisualStudio Code
● GitHub
● Snagit
● LucidChart
● Jira
● Confluence
● Slack
● Mac

This a full-time contract, please expect to work 40-hours per week for the duration of the contract.

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