Dispatcher - Control Centre

Job Details Description Reporting to the Patrol Manager, the primary responsibility of the Dispatcher is to monitor radio traffic and phone communications at WinSport’s Canada Olympic Park. This role involves maintaining radio support for on-hill operations, providing logistical support, assisting with record-keeping within the patrol department, and supporting day-to-day patrol operations. The minimum level of training required is a valid Advanced First Aid (AFA) certificate. Training will be mandatory and will be communicated with notice, where you will learn WinSport's medical, technical and organizational protocols. This position is temporary with full time hours available, working a rotation of 4 days on and 4 days off. Shifts will fall within operational hours, ranging from 8 to 12 hours per day. You strive to approach your work to align with our 4 key behaviours which are at the core of who we are and what we do at WinSport. We are   Safe We are   Welcoming We are   Inspiring  We are  Creative What You Will Be Doing

• Monitor radio transmissions from all on-hill departments, including security
• Record relevant information and timestamps
• Act as primary point of contact during emergency situations or health & safety concerns
• Assist in completing necessary forms associated with accidents
• Adhere to emergency protocols outlined in the emergency response plan
• Assist in overseeing incident investigations on the hill, ensuring all critical information collection and summarization is complete
• Collaborate and support all departments to ensure seamless daily operations
• Assist operations with daily administrative tasks
• Uphold and promote WinSport’s safety culture, mission, and values
• Perform other related duties as assigned, including the ability to work extended hours, weekends, and statutory holidays

What You Bring

• You are over the age of 18
• Valid Advanced First Aid Certification (minimum training required)
• Advanced computer skills
• Excellent verbal and written communication skills
• Strong customer service capabilities
• Effective problem-solving and analytical abilities
• Strong organizational skills with meticulous attention to detail
• Ability to communicate and multitask effectively under pressure while remaining calm
• Capacity to work independently to fulfill assigned tasks
• Incident Command System training is considered an asset
• Familiarity with radio protocols and etiquette is considered an asset
• Previous experience with the general operation of WinSport or similar facilities is an asset

You Will Be

• In an office environment
• Working an approximate 40 hour work week
• Working a rotation of 4 days on and 4 days off
• Working a shift that falls within operational hours, shifts ranging from 8 to 12 hours per day

What We Can Offer You If an unforgettable experience working alongside an amazing team wasn’t enough, as a WinSport Team Member you also receive the added benefits of:

• WinSport Medical Control Protocol training and continuing education
• Hands on first aid experience
• Free Park pass
• Free parking
• Food, beverage, retail and program discounts
• Access to our world-class gym facility

We provide a culture where we value and take care of our people. We have a robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members. Discover, Develop, And Excel With WinSport Working with WinSport means you will be part of one of the most unique winter sport institutes in the world. You will be rubbing shoulders with athletes of all levels and disciplines, and you will be working in a world-class facility that showcases exceptional services to support our guests in training and maintaining an active lifestyle. You will thrive and be supported as you discover, develop and excel in your role at WinSport.