Information Technology Infrastructure Analyst

Are you seeking a career opportunity within a rapidly expanding organization? CanadaOne Auto is a dynamic retail organization that is privately owned and headquartered in Edmonton with top-line sales revenue in the billions primed for substantial growth in the coming years. Over the past couple of years, CanadaOne Auto has undergone remarkable expansion, nearly doubling its presence with locations spread across Canada. Our strategic vision involves further growth through targeted acquisitions nationwide in the near future.

Boasting a workforce of 3,000+ employees and with ambitious growth on the horizon, CanadaOne Auto is actively engaged in modernizing its technological frameworks. This entails a complete overhaul of their legacy systems, transitioning infrastructure to cloud-based solutions, embracing cutting-edge cloud platforms, refining application architecture, merging redundant applications, reconstructing data and business intelligence reporting from the ground up, and implementing robust cybersecurity protocols and top-tier support services. This transformative journey is meticulously planned across several years to revamp their operational landscape, ensuring they are aptly prepared for the significant expansion they anticipate.

The IT Infrastructure Analyst is accountable for the implementation, configuration, support, and maintenance of our core cloud and network infrastructure platforms. This position will work closely within the infrastructure team in advancing our hybrid cloud model in a manner that aligns with security and information management best practices.

What you'll do

• Providing expert knowledge on cloud infrastructure and platforms to ensure our organization achieves its goals for cloud adoption. This involves translating cloud strategy and architecture into efficient, resilient, and secure technical implementations and ongoing operational support.
• Accountability for the implementation, monitoring, and maintenance of Microsoft Azure and Microsoft 365 and other cloud provider solutions including managing the day-to-day tasks related to resource provisioning, allocation and planning, incident management and ensuring the efficient, effective, and reliable delivery of service
• Accountability for providing input into the Cloud Services roadmap to ensure proper maintenance and update of core technology
• Working with your immediate manager to develop, implement, and review cloud operational processes and procedures to ensure compliance to policies, standards, regulatory requirements and ensure mitigation of risks
• Provide subject matter expertise for collaboration tools such as Microsoft Teams
• Continuously monitoring, investigating, and communicating new features and tools as they are released in the Cloud service provider solutions and participating in a governance council where these changes are assessed, implemented, and communicated to the user base
• Acting as a point of contact and liaison between the support teams for day-to-day issues related to the cloud infrastructure operations team
• Participating and/or leading problem management activities, including post-mortem incident analysis, providing technical insight, documented findings, outcomes, and recommendations as part of a root cause analysis
• Providing input to cloud infrastructure and operations plans and directions, and ensure on-going appropriate relationships with other positions, business units, service providers and end users
• Providing input to cloud infrastructure and operations plans and directions, and ensure on-going appropriate relationships with other positions, business units, service providers and end users
• Ensuring the delivery of optimal results against appropriate performance metrics including: project and operational delivery times, client satisfaction, ticket response targets, resolution targets, availability, and service quality.
• Be instrumental in managing and communicating outages and system performance degradation. Apply advanced analytical and monitoring techniques to ensure uptime and communicate service outages to stakeholders in a timely manner.
• Oversee IT infrastructure, including but not limited to servers, backups, patching, networks, firewalls, access control, public cloud, and SaaS

About you

• University degree in Computing Sciences, Business or Engineering or a relevant two-year technical diploma from a recognized technical institute
• Deep understanding of current and emerging technology, particularly cloud technologies and practices
• Collaboration with developers, technical architects, management, and business users to plan, design, implement, operationalize and problem solve workloads that leverage cloud infrastructure and platform services
• Comprehensive IT Infrastructure knowledge of desktop, server, storage, and networking technologies
• Ability to manage major incidents by taking ownership and initiative
• Ability to successfully deliver ongoing cloud platform operations
• A keen attention to detail and excellent planning and organizational skills; is diligent, analytical, results-oriented, and a problem-solver

Technologies 

• 3+ years of maintaining, deploying, and building the following technologies: Microsoft Azure, Identity Management Active Directory, Single Sign On, Microsoft 365, Network infrastructure (Palo Alto, Cisco & Meraki), Windows Server environments.
• Familiarity with Google Workspaces and environment migrations is an asset.
• Microsoft Azure and Microsoft 365 technologies and corresponding certifications
• Microsoft Certified: Azure Administrator Associate or higher OR
• Microsoft 365 Certified: Administrator Expert
• Enterprise computing such as Windows, Linux, storage, backup and/or networking technologies and corresponding certifications
• Demonstrated subject matter expert proficiency of Microsoft 365 and/or Microsoft Azure including managing the day-to-day tasks related to resource provisioning, allocation planning and security
• Ability to develop and manage Microsoft Azure and Microsoft 365 processes and procedures, propose new standards, address peer feedback and advocate for improvement