Installed Sales Manager

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.

Our expectations:

The primary function of the Department Supervisor (DS), Installed Sales is to manage the daily operation of installation sales.

Your role:

• Supervise and train associates
• Manage associate performance
• Ensure adequate department coverage through scheduling of associates
• Provide customers with service
• Ensure products are ready for installed pickup or delivery
• Work with the Installed Sales team to ensure any issues (e.g., order product) are addressed, checking status of orders and communicating order status to customers
• Communicate sales promotions information to associates
• Utilize internal systems and review reports to plan inventory levels, resolve any issues, track orders, manage installation, and retrieve any other necessary information
• Operate store equipment, direct phone calls, and execute daily tasks assigned by a manager or RONA system
• Work with installers, providing excellent customer service by greeting customers, fulfilling customer requests, identifying customer needs, and handling customer concerns

The qualifications we are looking for:

• High school diploma or equivalent
• At least 3 years of relevant experience in a retail environment
• Experience with computer and web-based systems (e.g., email, web-based applications, delivery/scheduling systems, online ordering systems, training)
• Knowledge of inventory control procedures
• At least 1 year of experience in customer service in a home improvement

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.