Merchant Operations Manager

About the Role The Grocery & Retail business in Canada is growing, and we need people like you to help us bring this business to the next level ! As a Merchant Operations Manager, you will work on operational improvements & collaborate with cross-functional partners to help us launch & onboard new partnerships by building scalable processes and in the process identify process/product improvement opportunities. This role will drive the development of critical merchant and catalog insights, crafting strategies, and scaling the most impactful and innovative business initiatives to grow the Grocery & Retail business. You will work closely with cross-functional counterparts to lead high impact initiatives while offering ownership and autonomy over your work. This role requires a strong desire to learn and willingness to roll up your sleeves to take on complex business challenges that Uber has never faced before. What You'll Do

• Project Management: Identify, plan, and implement projects and root cause analyses to improve our existing processes for large accounts management and their related complex catalogs.
• Experiment and scale with initiatives to improve grocery and retail merchants key results
• Operations Management: collaborate with account management teams, sales, product and other teams to identify process inefficiencies, build solutions, and drive operational efficiencies
• Process Improvements: Create new processes that enable us to launch & grow new partnerships and also provide best-in-class merchant experience
• Data analysis: Design, execute and automate processes to run and optimize the business performance and reliability. You will autonomously build your own analyses and dashboards to measure your projects' successes

Basic Qualifications

• 3+ years' of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
• Strong Excel/Google Sheets or similar proficiency

Preferred Qualifications

• 4-6+ years' of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
• SQL proficiency
• Experience problem solving and proposing unique solutions to complex issues
• Strong experience building and executing complex processes
• Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
• Experience with quantitative data analysis, deep measurable insights, modelling, and sophisticated test plan design and analysis
• Strong collaboration and partner management skills - building deep, trust-based relationships with territory and cross functional teams
• Unparalleled business judgment and critical thinking skills with the ability to use data to quickly develop strategies and make decisions
• Experience working closely and communicating effectively with a diverse set of partners in a constantly evolving, rapid growth environment with tight deadlines
Bachelor's degree

For Canada-based roles: The base salary range for this role is CAD$88,000 per year - CAD$98,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link