Retail Associate, Banff Gondola

Helping our guests make memories, whether  by suggesting the perfect souvenir choice or giving advice on how to best explore the park!

This fun, seasonal job is posted as part of our hiring for spring/summer 2024.

The starting salary for this position is $16.50. 

• Work in a dynamic, culturally diverse team from around the globe 
• Work experience in an iconic, unforgettable, and inspiring location 
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends 
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations 
• Access to one of the world’s most beautiful and iconic National Parks 

The Retail Associate role will provide service in the form of product knowledge and general assistance to our clients. This position is expected to uphold our high standards of service, merchandising, and display. We require candidates to work well in a team environment as well as independently. Responsibilities include;

• Communicating with the inventory management team about product stock levels
• Ensuring service is friendly, courteous, and professional
• Operating the point of sale system with accuracy and efficiency
• Responsible handling of cash, credit cards, and cash out forms
• Keeping the sales floor and storage areas clean and organized
• Communicating with co-workers and management
• Forwarding observations and comments in a timely fashion
• Monitor security in the retail environment
• The application of upselling and cross selling techniques to maximize the potential of staff incentives
• Collecting feedback forms from customers
• Answering the phone
• Facilitating efficient inventory management and movement
• Upholding the high standard of environmental stewardship expected for all employees

• Attention to detail and good communication skills
• Cash handling experience
• Strong customer service skills
• Able to take initiative on restocking, remerchandising, and regular cleaning duties.
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

• Beautiful. You’ll work in an iconic, unforgettable and inspiring locations. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around our amazing properties. 
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. 
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Equal Employment Opportunity Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.  

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! 

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at  

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.