Scheduling Supervisor

CarePartners is one of Ontario’s largest, most reputable and well-established accredited home health care providers, providing nursing, personal support, home support, palliative, therapy and rehabilitation support services for patients of all ages across urban and rural Ontario. We visit approximately 80,000 patients each year in homes, schools, clinics, workplaces and retirement homes, spread across 14 branches and 21 nursing clinics.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.

CarePartners is adding to our team and we are looking for  a Scheduling Supervisor. This position has a strong focus in customer service and provides intake and scheduling expertise within an integrated client focused service delivery model. The Scheduling Supervisor works closely with the Operations Manager and Director to ensure efficient operations within the branch.

This is a Full-Time position within our North Bay Office. 

Incentives and Perks

• Meaningful, fulfilling work, helping patients and their families behind the scenes
• Supportive team environment and a great corporate culture
• Paid orientation and comprehensive training and onboarding
• Access to group discounts, including exclusive discounts from various retailers
• Total rewards program which includes health & dental benefits
• An Employee Assistance Program (EAP) for you and your family members
• Opportunities for continuing education and training
• Hands on mentoring and leadership support
• Opportunities to volunteer in countries with limited access to healthcare services

• Works closely with the Director, Operations Manager and branch to effectively build and maintain a master schedule for front line healthcare workers
• Participates in hiring and orientation of new Team Coordinators to ensure ongoing staff training and development opportunities are met.
• Monitors and ensures standard scheduling procedures to promote quality service and control costs.
• Monitors the schedule of Team Coordinators and adjust when necessary to ensure that there is an even distribution of workload among the team.
• Acts as a super-user, trains and coaches others in the use of the automated information & scheduling system (PROCURA), and Workflow
• Supports the team through effective problem solving of conflicts/issues with regards to challenging scheduling cases or hard-to-service areas for scheduling.
• Facilitates a team approach where problem solving and solutions are encouraged and identifies and removes barriers to the effectiveness of the team.
• Promotes a continuous quality improvement approach to customer service.
• Responds to questions and concerns regarding scheduling policies and practices.
• Monitors and compiles statistical information and regularly provides statistical reports to Operations Manager.
• Makes recommendations regarding Community Support Worker (CSW)/ Nursing utilization rates and provides recruitment needs to Operations Manager
• Monitors Team Coordinators compliance with service agreements/contracts and established procedures, practices and the Collective Agreement.
• Monitors monthly financial benchmarks and proceeds with corrective actions.
• Holds team meetings with Team Coordinators and provides additional training on a weekly basis
• Identifies operational gaps and communicates areas of improvement, makes recommendations on policies and procedures.
• Actively participates in internal and external committees and community functions (i.e. workshops, job/health fairs, community boards, participation on focus groups) and is a member of the Joint Health and Safety Committee
• Performs other duties as required

• The minimum qualifications for this job are one to three (1-3) years of post-secondary education and three to six (3-6) years of job-related work experience, or an equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• Exceptional analytical and problem-solving skills.
• Thorough knowledge of LHIN contractual obligations and case management is required.
• Advanced database & software knowledge and experience is required.
• Supervisory and Customer Service experience is an asset.
• Knowledge of medical terminology is an asset.
• Able to work non-traditional hours

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.