Store Manager

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.  Learn more about H&M here .  

Job Description

At H&M We believe that it’s when you mix and match different talents, experiences, and styles that the real magic happens. That’s why our teams are built with different personalities, talents and people from all kinds of backgrounds. If you are willing to learn, grow and help our customers and your colleagues, H&M will always be a place for you to both express your individuality and feel like you belong. ​

Yes, we are seeking Store Managers, but don’t be fooled by the word “manager.” Truth is, the rest of the world is just more familiar with the word. And while managing is part of the job, we’re really looking for leaders. Leaders who can drive profitability by maximizing sales. Leaders who can also shape the store according to our shared values, standards, policies and procedures along with the Area Team. And sometimes, these leaders will take on multiple roles such as the manager on duty or department manager or symbolic leader on the floor. You know, being whatever is necessary at any given moment so our customers can find what’s possible for their personal style, and our team members can find what’s possible for their careers.
Your Day to Day*

• You regularly analyze & follow up your Store’s Sales & Profit KPIs & take actions accordingly to maximize results
• Together with your Area Team, you set the hours plan in line with the sales budget
• Together with your Management Team, you ensure scheduling maximizes conversion within the hours plan
• You prioritize and take actions in your store that have a clear impact on sales n line with your Area Team
• You give input to the Area on your Store’s allocation to secure a good garment level according to sales
• You ensure execution continuously meets H&M standards and follow up using the Customer Experience Tool
• You ensure Store Operations Best Practices are followed in your store, according to the Area plan
• You ensure H&M customer service standards are delivered You ensure that the maintenance in your store is managed in a cost-efficient way and meets H&M standards and initiate actions accordingly
• You actively prevent loss & ensure your Store Team follows appropriate guidelines and takes any appropriate action
• You inform your Area Team of any potential risks, threats and opportunities related to the competitor landscape
• You manage the recruitment, training, development and succession planning for your Store
• You evaluate and manage the performance of your Store Team, including having dialogues, putting development plans in place, giving feedback and following up and taking actions to improve performance and develop your team
• You actively work with talent and leadership development in your Store in order to support business needs
• You ensure regular and clear communication with your Store Team on business performance, H&M’s Company Culture &Values and Country, Area and Store goals
• You ensure health &s afety, legal and security issues are being handled in accordance with H&M standards and local legislation, ensuring employee and customer safety
• You strengthen our Company Culture by promoting feedback in our daily work and coach your Store Team

Qualifications

• High School Graduate or equivalent.
• 2-3 years of retail management experience or comparable experience
• Ability to lift in excess of 20 pounds & to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items
• Exceptional customer service/interpersonal skills
• Proven organizational and analytical skills
• Consistently shows ability to be sales driven and results-oriented by taking action, relating all decisions back to store results and working to improve P&L
• Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
• Ability to take own initiative and to work strategically
• Ability to multi-task in a fast paced environment
• Ability to coach and apply appropriate developmental tool for each individual
• Experience with preparing and administrating progressive discipline process and performance management as well as succession planning

Additional Information

EEOC Code: SLS  

*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.  

Compensation: Salary range starting at $55,600.

**H&M, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate

qualifications

Benefits:   

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here .  

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.  

Inclusion & Diversity:  

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.   

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.