Thrift Store Clerk Thrift Store Clerk

Description

The Thrift Store Clerk provides customer service to customers, sorts incoming products, and assists the Supervisor in the maintenance of all store operations.

KEY RESPONSIBILITIES:

Customer Service

• Takes responsibility for the accurate completion of all customer transactions including Visa. Debit, etc.
• Communicates with costumers to  provide product and store information;
• Complete daily cash-out and sales receipt summaries and bank deposit documentation as per Thrift Store policy
• Contributes to meeting store sales budgets by maintaining customer service standards

·       Contributes to the safety of staff and customers (e.g. snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness)

Product Handling

• Receive, sort and price donations based on store policies.
• Place priced product on floor racks and shelves
• Remove product from and keep clean donation bin
• Discard unusable and old product to Thrift Store garbage
• Rotate floor product as per Thrift Store policy
• Implements store layout plans to attract customers including window displays and merchandise displays
• Contributes to the control of inventory by retrieving, sorting, and pricing as per directions
• Protects the store from inventory shrinkage by close visual monitoring

Volunteers

·       Work with Thrift Store volunteers and provide direction as required by Store Supervisor

Thrift Store Cleaning and Upkeep

·       Assist in daily cleaning duties of the Thrift Store including sorting areas, staff washroom, store product areas (shelves and racks), floors, windows, change rooms and exterior donation receiving areas (store main and rear entrances) and as directed by supervising staff

Critical Relationship Management:

·       Internal /External relationships:

·       Directly reports to the Thrift store supervisor

·       Daily contact is with Thrift Store customers, staff and Thrift Store Supervisor

·       Contact will also be required with Thrift Store volunteers on a daily basis

·       Occasional interaction with Manager of Operations

Working Conditions:

As a Thrift Store clerk work hours will be scheduled however there will be situations when flexible hours are required.   As well, there may be some level of stress involved when working with “high demand” clients and during times when significant amounts of donations are received and require sorting and/or disposal.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

*NOTE: For some jobs, you may be required to provide validated educational documentation.

• Grade 12 Education
• Up to 3 months experience in retail and customer service
• Ability to perform cash register duties
• Be conscientious of good customer service; treat customers with respect.
• Some understanding and knowledge of clothing, fabric and furniture value and usefulness to be able to sort, price and display appropriate donations

Note: Alternative combinations of education and experience may be considered.

PREFERRED SKILLS/CAPABILITIES:

• Ability to work within the mandate of and embrace the mission of The Salvation Army
• Willingness to adhere to the Mission Statement and values of The Salvation Army
• Ability to maintain confidentiality
• Effective communication in English
• Excellent team and interpersonal skills.
• Duties involve standing for long periods of time and/or lifting items weighing up to 15kg (33lbs).
• Dress appropriately for the job – professional casual.
• Willing and able to work flexible hours.
• Effective time management and organizational skills
• Self-directed and motivated
• Ability to work independently and within a team

Successful candidates, prior to hiring, may be required to provide:

• Valid Vulnerable Sector Screening
• Valid First Aid certificate
• WHMIS
• The Salvation Army on-line certification for abuse prevention
• Clear internal abuse registry check
• Participate in mandatory yearly training

DAYS and HOURS of work :

This position will be a full time 40 hour a week position. Must be available Days, Afternoons, and Weekends

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application