Account Coordinator

WHO IS RATEHUB?

We’re a company on a mission. Every single team member, from product & engineering, to sales & marketing, finance, operations and everything in between is obsessed with one thing;  helping Canadian’s make better financial choices. And we’re pretty great at it, too. Via our digital application technology and our award winning in-house brokerages, we help over 2M Canadian’s per month make a positive impact on their finances. 365 days a year we deliver our users the best online mortgage experience, personalized credit card options, and cheaper auto & home insurance policies than they typically get from their existing financial adviser. 

Changing how people make financial choices isn’t easy, though. We know that achieving our mission is full of challenges; challenges that can be complex and often unexpected, but that are always interesting, rewarding and fun to solve as a team. This is where you come in. We are on the hunt for the right kind of people to join us and help lead us forward to continued growth.

We’re looking for an Account Coordinator to join our evolving Partnerships Team (based in downtown Toronto but also open to remote candidates). This is a great opportunity for someone who has a passion for the media and affiliate industry, and is ready to begin their career in the space. The ideal candidate has recently graduated from a relevant program of study, and is eager to support a seasoned and highly collaborative team.

YOUR RESPONSIBILITIES

• Support the Partnerships team in onboarding and troubleshooting client requests
• Ensure web properties are up-to-date for Credit Card, Banking and Investing verticals by doing bi-monthly content audits 
• Responsible for delivering affiliate product updates for assigned accounts, including banking, and investing rate updates, and changes to credit card products
• Enter sales stage data into Salesforce as necessary, ensuring the accuracy of information
• Generate both partner and departmental reports as necessary
• Support the fulfillment process for customer incentives that derive from marketing campaigns
• Generate distinct billing sheets for partners as required 
• Support Account Managers in all aspects of campaign delivery and work collaboratively with all members of the Partnerships team
• Assist with the execution of processes, systems and projects that support the sale and delivery of digital advertising.
• Support other members of the team as required

YOUR QUALIFICATIONS

• Recent graduate from a relevant postgraduate program of study required (i.e. Advertising)
• Passion for the media and advertising industry
• Strong skills in excel required with an eagerness to upskill wherever necessary
• Excellent communication skills with a highly collaborative mindset
• Highly detail oriented with the ability to prioritize and organize competing tasks
• Familiarity with the affiliate market and experience with programmatic advertising is preferred but not required.

CULTURE FIT:

• No Ego: No task is too big or small.  You are never afraid to ask questions when you are trying to learn and understand things. You have no problem rolling up your sleeves and helping to execute when the team needs help. This humility extends to all aspects of your work and interaction with teammates.
• Player Coach: You mentor and teach as you execute.  You model the behaviour you expect from your team. You don’t just tell others what to do, you know and show how to do it at a high standard. 
• Growth Mindset: You have a desire to always continue to grow and learn. This means a willingness to get outside your comfort zone and try new things because you view these as opportunities to gain skills and knowledge.
• Helping Hand: You always offer to help without having to be asked. You go the extra mile to help out regardless of your team and function.
• Get S##T Done: Your bias is towards action. This means pitching in and rallying to get things across the finish line. Rather than putting off work ask yourself what you can do today to move the needle on a project or goal.
• Digs Deep: You aren't afraid to ask questions because you want to understand every issue so that you can properly solve the root cause of the problem instead of just completing the task you are given.

JOB PERKS:

• Competitive salary: We know it’s expensive to live/work in Canada
• Remote-first organization: we love opportunities to get together as a team, but for the most part we offer our employees the flexibility to work anywhere in Canada
• Flexible hours: Enjoy a couple more hours of sleep in the morning, if you want
• Benefits: Health is wealth! A benefits package with no employee contribution required
• Perks: RRSP matching program, individual training allowance, fun team socials (remote AND in-person) and more!

Ratehub welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.