CSR/Inside Sales

CSR/Inside Sales

Company: Private
Wage: 48000
Time: Full Time (30+ Hours a Week)
Hours per Week: 40
Public Transport Accessible? Yes
Suitable for Students? No

Job Description

We are looking for a full-time Customer Service Representative/Inside Sales to join our team in our Hercules branch located in Hamilton, ON. Our ideal candidate will represent Hercules SLR with a strong positive attitude and a drive to succeed; all in an effort to ensure optimal client satisfaction.

Principle Responsibilities

• Provides excellent customer service and promotes a positive experience to Hercules’ prospective customers and current customers.
• Enters all orders in a timely manner and communicates the information to the respective personnel.
• Maintains an accurate database – update customer information as required.
• Supports ongoing sales support activities, such as quotations, follow-up quotations, etc.
• Assists customers with product information and other inquiries.
• Proactively contacts the customer to promote Hercules’ products and services to meet/exceed daily outbound call goals.
• Responsible for the day-to-day interactions and sales functions between customers, Territory Managers and the product supply functions within Hercules.
• Client service via telephone, in-person and electronic communications.
• Supports Territory Managers with a focus on fulfilling quotations, orders and correspondence.

We offer a comprehensive compensation and benefits package that includes:

• Competitive salaries plus bonuses
• Generous RRSP matching program 5% (after one year)
• Full health and dental benefits (shared costs)
• Great schedule Monday to Friday 8-5
• Personal & Professional Development Opportunities
• Fun & engaging working environment
• Onsite Parking

Requirements & Prerequisites

Required knowledge and training 

• High school diploma or equivalent required.
• Minimum 1-2 years of sales experience.
• Ability to read engineered drawings or equivalent considered an asset
• Excellent verbal and written communication skills.
• Strong analytical, problem-solving and negotiation skills.
• Must be organized and able to prioritize and manage multiple tasks.
• Energetic and enthusiastic attitude.
• Driven to reach sales goals and learn new skills.
• Strong organizational and time management skills.
• Must be currently living in the Hamilton area

How To Apply

Contact: