Digital Assistant

Key Responsibilities:

1. Customer Service:
   • Respond to customer inquiries through email, chat, and social media platforms in a timely and professional manner.
   • Resolve customer complaints and issues efficiently, providing appropriate solutions and alternatives.
   • Maintain a high level of customer satisfaction by delivering prompt and courteous service.
2. Digital Content Management:
   • Assist in creating, editing, and managing digital content for the company’s website, social media, and other digital channels.
   • Ensure all digital content is accurate, up-to-date, and aligned with the company’s brand guidelines.
3. Social Media Management:
   • Monitor and engage with audiences on various social media platforms.
   • Schedule and post content, track engagement metrics, and report on social media performance.
   • Assist in developing and executing social media campaigns.
4. Administrative Support:
   • Perform administrative tasks such as data entry, scheduling, and file management.
   • Support digital marketing initiatives by preparing reports, presentations, and other documents.
5. Technical Support:
   • Provide basic technical support for digital platforms and tools used by the company.
   • Assist in troubleshooting and resolving technical issues related to digital operations.
6. Market Research:
   • Conduct research on industry trends, competitor activities, and customer preferences.
   • Provide insights and recommendations based on research findings to support digital marketing strategies.
7. Collaboration:
   • Work closely with other departments such as marketing, sales, and customer service to ensure cohesive and effective digital operations.
   • Participate in team meetings and contribute to project planning and execution.

Qualifications:

• Education: High school diploma or equivalent; Bachelor’s degree in Marketing, Communications, or a related field preferred.
• Experience: Previous experience in a customer service, digital marketing, or administrative role is preferred.
• Skills:
  • Proficiency in using digital tools and platforms (e.g., CRM systems, social media management tools, content management systems).
  • Strong communication skills, both written and verbal.
  • Excellent organizational and multitasking abilities.
  • Ability to work independently and as part of a team.
  • Basic understanding of digital marketing principles and techniques.
• Technical Skills: Familiarity with HTML, CSS, and graphic design software (e.g., Adobe Creative Suite) is a plus.
• Attributes: High attention to detail, proactive attitude, and a customer-centric approach.