AWS Cloud Engineer I

Is this you? An AWS Cloud Engineer with experience working in a cloud service provider environment that strives for customer excellence, revels in being a part of constant innovation, and enjoys being an important member of the team?  Then, this role is for you! Who are we? So glad you asked! HostedBizz an Opti9 company is a top hybrid cloud solutions provider. We’re committed to delivering industry-leading solutions to our customers based on their unique business needs. For those looking to the public cloud, we’re an AWS Advanced Consulting Partner and Certified Solution Provider focused on migration, optimization, transformation, and cloud-first application consulting. We also specialize in managed cloud, backup, and disaster recovery. We have a fun, casual culture that embraces fresh ideas and innovation. We’re customer-driven and we are looking for authentic and accountable team players to collaborate with us to reach our goals. What would you do? As a Cloud Engineer for HostedBizz, you will be a part of a diverse and elite Team that works with a wide range of virtual and logical technologies in the Cloud provider space. As a team member, you will be tasked with weekly and monthly R&D projects that involve pushing our Cloud offerings and services to the next level while staying competitive in the marketplace we reside in. 

 
The ideal candidate will bring experience working as a systems or support engineer, diagnosing and resolving issues related to AWS infrastructure and keeping systems up to date. The primary focus is supporting our customers' Cloud environments, keeping customers’ workloads uptimes and HostedBizz SLAs while building automation using AWS CloudFormaion, CDK, Terraform, or other Infrastructure as Code (IaC) tools to enable repeatable and consistent deployments. Also, creating and maintaining documentation for deployed solutions, configurations, and procedures. This candidate will also require excellent interpersonal skills between internal teams and our customers representing the product workload owners. Also in this role, you will be acting as Tier 2-3 support to the CloudOps team as needed outside of regular project and R&D opportunities. What are the details?
Primary Responsibilities:

• Provide technical support to AWS customers, addressing inquiries and issues related to AWS services
• Collaborate with customers to understand their cloud infrastructure needs and offer guidance on best practices
• Diagnose and troubleshoot AWS service-related problems, escalating issues to higher-level support teams when necessary
• Assist customers in the implementation, configuration, and optimization of AWS services
• Document and track customer interactions and resolutions in a ticketing system
• Collaborate with cross-functional teams, including AWS development and operations teams, to resolve complex technical issues
• Stay informed about AWS service updates, new features, and industry trends
• Configure and manage networking components such as VPCs, subnets, route tables, and security groups
• Collaborate with other engineers and stakeholders to ensure smooth integration of applications with the AWS environment
• Create and maintain comprehensive documentation for AWS architectures, processes, and procedures
• Participate in on-call rotations to provide 24/7 support to customers
• Assist as needed with customer facing events or sales activities

What do you know?
Technical Knowledge and Experience:

• Bachelor's degree in computer science, Information Technology, or related field
• 2+ years’ experience working with AWS services and infrastructure

• AWS certifications such as AWS Certified Solutions Architect and SysOps Admin are often preferred
• Excellent problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues
• Basic networking knowledge
• Experience monitoring and interpreting infrastructure and applications - logs, metrics, traces, events

General Knowledge and Experience: 

• Possess an innate sense of urgency; 'do whatever it takes' attitude to meet our customer's high expectations
• Customer-centric mindset with a commitment to delivering exceptional customer service
• Must be highly self-motivated and dedicated
• Must be able to coordinate several tasks/projects at once and pivot priorities easily
• Must have outstanding written and spoken English communication skills
• Desire to grow both personally and professionally
• Experience working in a team environment and ability to adapt to a fast-changing environment

What do you get from us?  

• PTO 

• Medical & Dental Insurance 

• Retirement plan with company match 

• Casual atmosphere 

• Recognition Programs 

• Group Volunteer Opportunities 

• Option to be a remote position

• A great place to spend most of your time!   

HostedBizz an Opti9 Company is proud to be an equal opportunity employer. HostedBizz provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.