Spa Supervisor

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Job Description

The Spa Supervisor is responsible for the effectiveness of spa reception, reservations and greeting guests and day to day operations of the spa. It also ensures a high degree of customer satisfaction, training staff and good use of financial resources at all times.

What you will be doing:

Reporting to the Director, Spa, responsibilities include but are not limited to:

• Maintain an inventory of supplies used in the administration of the spa.
• Complete monthly inventory and ordering in tandem with the Director
• Provide administrative assistance to the Director of Spa through daily scheduling and payroll 
• Ensure the proper procedures in the operations of the reception and retail area
• Processes and oversees special requests of customers
• Keep up to date reports and ensure that they are accurately processed i.e. CASD reporting
• Follow up on Alice Maintenance orders and track the effectiveness of their resolution and completion in a guest timely manner. 
• Oversee the confirmation process and booking strategy of the spa to safeguard revenue and minimize loss from cancellations or unconfirmed cancellations.
• Provide support for Spa Concierge team and Spa Therapists throughout their product sales
• Set sales goals and incentives to drive revenue as well as assist with retail/treatment training from external trainers
• Work in collaboration with the Director of Spa on projects, events, special requests.
• Monitor and ensure that all colleagues practice safe procedures at all times
• Responsible for the efficient training of reception staff in terms of work-related tasks and participate in training and development of current and future employees
• Ensure effective communication between all departments in relation to the operations of the receiving department.
• Follow all Fairmont Hotels and Resorts policies.
• Perform all other reasonable duties and responsibilities related to this position in the spa. 

Qualifications

Your skillset and experience includes:

• Previous leadership experience an asset
• Previous experience in spa setting an asset
• Computer literacy in Windows, MS Office Word, Excel, Opera PMS System and Spasoft is recommended
• Strong business acumen
• Have excellent communication skills (written and oral) in English.
• Proactive Skill Set – Spa experience an asset
• Strong interpersonal and problem solving abilities
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure

Physical Aspects of Position (includes but are not limited to):

• Frequent standing, Sitting, bending and reaching throughout shift
• Occasional lifting and carrying up to 20 lbs

Additional Information

Visa Requirements: Applicants must be legally eligible to work in Canada.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, 
making sure that work brings purpose to your life, so that during your journey with us, you 
can continue to explore Accor’s limitless possibilities

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS