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Then Jobber might be the place for you! We’re looking for a Collections Specialist to be part of our Fintech department.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
Fintech is one of the fastest-growing parts of Jobber, and a core strategic priority for us as a company. We're investing in this growing area because we believe embedding financial tools within our product deepens our ability to help small businesses be successful. Whether it’s helping small businesses get paid, offering financing to their customers, or accessing capital to invest in growth – we believe small business owners should have seamless access to financial tools that allow them to thrive.
Our Risk team - a key group within the broader Fintech team - is central to Jobber’s success, focused on keeping both our Jobber Payments customers and Jobber safe.
The role:
Reporting to the Manager, Risk Operations, the Collections Specialist will bring their experience by ensuring the collection of delinquent accounts in a timely and cost effective manner in an effort to minimize losses while maintaining customer empathy throughout the process. We are looking for someone who has experience in recovery operations which include internal collections, managing collection agencies and various legal processes. You’ll have a passion for working with customers, in difficult situations, finding ways to recover funds for Jobber but balance empathy and protect Jobber’s brand. Even better, if you have experience in developing internal collections processes that could further minimize losses to Jobber but that protect Jobber’s brand.As a Collections Specialist, you will:
To be successful, you should have:
It would be nice (but not a deal-breaker) if you had:
What you can expect from Jobber:
Having been named as a Top 10 Great Place to Work in Canada, we walk the talk. Here are just some of the great things you can expect from us:
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
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