Job Developer / Job Coach

Job Developer / Job Coach Location Hybrid work in Burlington, ON :

Embark on a Bright Future with Centre for Skills Development

Are you entrepreneurial, client-focused and committed to teamwork and excellence? Do you enjoy working with clients from diverse backgrounds? If you want to work for a recognized leader in career and workforce development, then consider a career with Centre for Skills Development!

Headquartered in Burlington, Ontario, with locations in Oakville, Milton and Clarkson, Centre for Skills delivers high caliber employment services, language training & immigrant services, skilled trades training and literacy upgrading. Providing people with opportunities to build a better future and making a positive impact on peoples' lives is integral to the business of Centre for Skills.

For more information, visit: centreforskills.ca

The Opportunity

Job Number: 424 Job Title: Job Developer / Job Coach Department: Employment Services Locations: Hybrid / Centre for Skills offices in Halton and Peel Start Date: July 2024 Schedule: Full-time (35 hours/week) Hours of Work: Monday to Friday, 8:30am - 4:30pm Pay Rate: $32.31 per hour to $35.60 per hour (depending on credentials)

Moving client forward to employment:

The Job Developer/Job Coach role is responsible for providing individualized services to employers and clients to achieve labour market attachment for clients who are unlikely to find work through their own self-marketing efforts. Job Developer/Job Coach provide clients with direct support to negotiate with employers for new job opportunities that may exist or be developed (carved) based on the needs, skills and abilities of the client and individual employer needs.

Supporting client and employer for retention success:

Job Developer/Job Coach plays a key role in supporting and coaching both the employer and the employee on various factors that influence job retention. This role requires the ability to build strong connections with clients, for the purpose of maintaining and supporting the client post employment to ensure job retention success. Supports can vary in level of interaction and based on individual need, and may require frequent and timely check-ins with the client and employer, to address and problem solve issues that could impact job retention.

These are your responsibilities:

Client Direct

• Meet with clients and their Employment Specialist to learn about client's needs and goals.
• Source and present career opportunities to clients that fit with their skills, abilities and employment goals.
• Visit each individual's workplace at least once (or more as needed) to monitor progress on-the-job.
• Monitor client's long-term progress by conducting follow-up activities and offering coaching as needed.
• Determine when and how to provide direct instruction and assistance to client to support job retention.
• Respond to issues that arise with clients by utilizing support services both internally and externally.
• Participate in other activities that support client employment outcomes (such as / but not limited to: job fairs, project participation, community events, virtual workshops relevant to workforce opportunity etc.).
• Collaborate with other staff to develop strategies and share leads for clients across program/service.
• Where relevant provide guidance and coaching on the apprenticeship process to job seekers/employees and employers.

Administrative/Accountability

• Consistently meet or exceed monthly employment/placement and activity targets.
• Follow guidelines for file maintenance as outlined by Service System Manager guidelines and as per Centre for Skills requirements.
• Ensure timely reporting, submitting accurate reports to track activities, supported by up-to-date case notes
• Guide employers and clients on the completion of forms. Answer questions and ensure deadlines are met.

Employer Direct

• Contact local employers to discuss their hiring and training needs and offer support through ES program
• Assist employers with filling out appropriate Employment Services paperwork
• Develop on-the-job training opportunities- including, job trials, and placements (subsidized and unsubsidized)
• Negotiate wage subsidies for job placements when relevant.
• Visit workplaces prior to work placement start, to ensure provincially legislated workplace polices and practices are in place
• Providing coaching to employees and employers on ESA and OHSA
• Assist employers in developing orientation and training plans to onboard new employee(s) into the role
• Follow up with placement employee and employers to monitor and problem-solve challenges as they arise.
• Act as liaison between employer and employee, effectively communicating, trouble shooting and problem solving.
• Manage employer expectations and ensure program guidelines are being met
• Ensure Centre for Skills practices are followed when communicating expectations to employers.

Marketing

• Present to client the characteristics of employment leads, as they align to client's preferences, and potential to contribute to the role
• Identify jobs to client that are likely to meet conditions, preferences, and potential of the client
• Develop listings of specific employers likely to have these types of jobs; develop strategy for employer outreach
• Translates workplace legislation and workplace policy jargon, acronyms, etc. into plain meaningful English.
• Contact employers to present services. Develop relationship with employers for current or future hiring needs
• Relates the potential contributions of a client to the needs of the employer and benefits of hiring the client.
• Observes potential jobs, overall work culture and goodness of fit for the person at the work place.
• Assists the applicant to prepare for interviews and/or attends interview with job seeker.

What you need to bring to this job:

• Post-secondary degree or diploma:

o Career Development Practitioner diploma/certificate from an approved post-secondary institution; or eligibility for CCDP certification considered an asset

o An asset would be the Employment Outcomes Professional training; and/or relevant Career Practitioner training, counselling techniques, assessment certifications, etc.

• 3+ years of highly related experience in a similar role within any of the following areas is preferred:

o Job Development and employer outreach

o Employment counselling or job readiness programming

o Vocational rehab support, or return to work programs

• Understands definition, basic values, purpose, and process of job development and job coaching.
• Understands the principles and values of a person-centered approach, providing service through trauma informed lens.
• Proven ability to build and maintain long-term trust relationships with employers.
• Comfort with cold calling, delivering presentations, conducting in person or phone meetings with employers.
• Broad-based knowledge of current labour market trends and community services relating to employment, training, job retention, mental health, disability, Ontario Works, newcomers/ESL, etc.
• Proven ability to operate independently while demonstrating a high level of integrity and professionalism.
• Strong organizational and time management skills; able to meet deadlines in a fast-paced environment.
• Excellent interpersonal, communication, and teamwork skills.
• Access to a reliable vehicle, possession of a valid driver's license, and willingness to travel extensively throughout Halton, Peel and surrounding areas as required up to 50% or more of the time
• Availability to work occasional evening and/or weekend shifts as required.
• General knowledge of workplace legislation and practices under ESA, OHSA and OHRC is considered an asset.
• Motivational Interview techniques and ethical decision-making.
• Highly skilled and experienced using the MS Office Suite (Excel, Word, Outlook), internet search engines, and career-related software
• Experience in the use of databases for clients and case management, activity tracking, case noting, etc.

How to apply:

At Centre for Skills, we offer a competitive compensation package and benefits. We value flexibility and the need to achieve a work-life balance. All employees receive above industry average time off, including vacation time, sick / wellness days and personal days. We promote and support continuous learning, providing our staff with training to develop skills, attend workshops and conferences. We are committed to supporting the growth of our staff and we take a team approach in all that we do. Contact us to learn more about why we're sure you'll love working at Centre for Skills!

Please e-mail your resume and cover letter to: Application Deadline: Open until filled

We thank all applicants for their interest in Centre for Skills, however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required.

Job Type: Full-time

Pay: $32.31-$35.60 per hour

Expected hours: 35 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Application question(s):

• Do you have a valid drivers license?
• Do you have access to a reliable vehicle?
• Are you available to work occasional evening and/or weekend shifts as required?
• Are you willing to travel throughout Halton, Peel and surrounding areas as required up to 50% or more of the time?

Work Location: Hybrid remote in Burlington, ON L7N 3M6