Manager II , Wellbeing

Planning and developing a wellness strategy, leading multiple initiatives, and core processes in respective site, including mental health awareness, nutrition, physical activity, etc.

Work with other site coordinators for driving Mental health and wellbeing activities, focus on increasing resiliency and reducing risks in the Content Moderation space.

Project manage wellness initiatives, ensuring that the Global Lead is kept up to date, internal stakeholders are aware of ongoing developments and each team members are using a consistent wellness framework.

Conduct 1:1 coaching session with employees as requested basis.

Running group sessions/workshops to teach healthy coping skills and resiliency. 

Offering mental health/resilience related trainings to employees, leadership, and management.  

Designing individualized wellness programs and performing periodic evaluations to insure program effectiveness. 

Continuously improving strategy and program effectiveness through measurement, feedback, and insights

Collecting and reporting data for the purpose of program evaluation. 

Leads or co-leads projects or activities assigned by the Manager and or Director of Wellness.  

Manage relationship with third parties providing Onsite certified coaches, counselors, and psychologist

Drive the Engagement calendar along with the Wellness coaches in their own region to ensure new and innovative activities are enabled for the employees

Work with key cross functional stakeholders (HR, Legal, Health & Safety) to ensure collaboration and effectiveness of monthly, quarterly and yearly strategy on Wellness.

Be educated to at least Masters Level in any of the following disciplines : a. Clinical, Counselling or Health Psychology b. Therapeutic Counselling c. Psychotherapy d. Clinical Social work

Have completed at least three (3) years post-graduate client/patient facing clinical experience (inclusive of supervised practice completed as part of training) during which they provided 1:1 care, and designed and delivered group-based interventions.

Hold accreditation/registration/practitioner status with:

a. The State or Governmental agency with responsibility for regulating the practice of i. Clinical, Counselling or Health Psychology ii. Therapeutic Counselling iii. Psychotherapy iv. Clinical Social Work

Complete the continuous professional development necessary to maintain good standing within their professional society/body

Technical knowledge of health and insurance and wellness benefits

Strong project management and problem-solving skills

Team player with the ability to collaborate with multiple internal and external stakeholders at all levels of the organization

Previous experience managing a team.

Experience with end to end BPO Operations and industry’s best practices

Ability to meet multiple demanding deadlines simultaneously

Excellent communication and client management skills, presentation abilities and stakeholder management

Strong organizational and analytical skills

Demonstrated ability to interface with multiple levels of management

Proven ability to work independently

Ability to be flexible and work creatively and analytically in a problem-solving environment