Quality Assurance Manager

Come on down to the annual CRANBROOK Hiring & Post-Secondary Education Expo on Thursday, MAY 30 th , 2024, from 11:00 a.m. - 3:00 p.m. at the Cranbrook Curling Rink 1777 2St. N., Cranbrook - . Come dressed for success with your resume in hand for an opportunity to meet a live recruiter. Free Admission and Open to the public.

Position: Quality Assurance Manager

We are proud to be selected as one of B.C.'s Top Employers once again!

If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection .

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

The Role:

CLBC is committed to continuous improvement of its responsiveness, and the quality of supports and services provided for adults who have developmental disabilities and their families. This is a key role in community living services.

CLBC's Quality Assurance (QA) program exists to ensure that supports and services are delivered in ways that are respectful, fair, responsive, and enhance quality of life outcomes for individuals and families served.

As the Manager, Quality Assurance you will play a leadership role in fostering a culture of continuous quality improvement. Key responsibilities include:

• Ensures CLBC and service provider compliance with legislative frameworks and coordinates responses to legal issues.
• Monitors key performance indicators and offers expert analysis on system-wide practice and service delivery issues.
• Conducts reviews and undertakes issue mediation when regional processes fail to resolve individual or family concerns.
• Oversees the monitoring framework and regular audits and assessments of internal and external operations to ensure compliance with requirements and standards.
• Oversees Quality Assurance projects and develops mechanisms for continuous quality improvement to promote quality, best practice and person-centred practice within CLBC and service provision.
• Establishes and oversees CLBC's internal appeal (complaints) process which offers an avenue for review of CLBC interactions with individuals and their families, and decisions and services provided.
• Oversees efforts to achieve and maintain required accreditation of service-providing agencies.
• Provides expert practice support to field staff on quality assurance activities including adult guardianship issues, complaints, monitoring, behavioural support and safety planning, legal compliance and legal issues.
• Communicates and coordinates efforts with external partners to ensure alignment and improve outcomes for individuals and families.
• Supports CLBC to develop strategies to align organizational policies and practices with the Quality of Life personal outcome measurement framework.

Qualifications:

• Bachelor's degree in a field of study that provides extensive knowledge of social work principles (ex: Social Work, Child and Youth Care, Counselling, Clinical Psychology, etc.). A master's degree is preferred.
• Minimum of ten years of extensive experience in the community living services field with proven experience in program development and analysis, project management, research, and leading and/or facilitating effective relationships with multi-stakeholder organizations.
• Five years of experience in a leadership or management position.
• Experience in supported decision-making and the operation of community supports and services, and how they respond to the needs of individuals and families is preferred.
• An equivalent combination of relevant education and experience may be considered, including certain types of in-service experience.

Benefits You will receive a comprehensive benefits package.

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Generous vacation plus additional personal days
• Paid maternity/parental/adoption leave
• Life insurance, paid sick days, and, if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts to travel, cell phones, and more!

Location This position may work from any major CLBC office: Vancouver, Victoria, Kelowna, Nanaimo, Prince George.

Hybrid work Combines on-site office work with the flexibility to work from home within BC.

Travel Occasional overnight travel is required.

Additional Info: Team: Quality Assurance
Term/Status: Permanent/Full time
Classification/Salary: Excluded Band 3: $91,738 - $118,784 annually. Pay ranges will be reviewed and increased effective April 1st, 2024

The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of at least one dose of COVID-19 vaccination.

Closing date: Until Filled

Apply now! To be considered for this opportunity, please apply online.

Apply to:

Successful applicants are subject to a Criminal Record Check.

Reasonable accommodations are available on request for candidates taking part in the recruitment process. If you require support applying online because you are a person with a disability, please contact us at

CLBC encourages applications from all equity-seeking groups.