Service Analyst

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If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

The Role

As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

Accountabilities include

Developing service contracts or agreements and negotiating the costing details and quantities

Negotiating contract costing and advising on requirements for corrective action in contracted service delivery

Consulting with Facilitators about support requests, service availability, and resource suitability

Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues

Working with the Facilitator in assisting individuals and their families who are experiencing a crisis

Recruiting and developing new service relationships

Ensuring service collaboration and developing cost-sharing agreements

Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management

Reviewing financial reports to ensure delivery of services for approved funding supports

Qualifications

Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related discipline

Experience working in the social services sector in areas such as resource development or contract management

An equivalent combination of relevant education/experience may be considered

Possession of a Class 5 driver's license and a clean driver's abstract are required.

Hybrid work Combines on-site office work with flexibility to work from home within BC after passing a 6 month probationary period.

Additional Info

Team: North Island Local 6

Status/Term: Auxiliary. Anticipated 70 hours bi-weekly for 6 months. Regular status staff will fill this position as a temporary assignment

Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $39.30 to $44.17 hourly

The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination.

Closing date: Open until filled

Apply now! To be considered for this opportunity, please apply online.

Successful applicants are subject to a Criminal Record Check.

An eligibility list for internal candidates may be established.

Reasonable accommodations are available on request for candidates taking part in the recruitment process. If you require support applying online because you are a person with a disability, please contact us at [email protected] .

CLBC encourages applications from all equity-seeking groups.