Retail Operations, Manager

Purpose & Overall Relevance for the Organization

Manager, Operations drives the operational efficiency for all Canada Retail stores to optimize the consumer journey and meet conversion objectives. Responsible for implementation of both back-of-house and front-of-house processes to deliver a premium brand experience for our associate and consumer.

Key Responsibilities / Authorities

• Responsible for the implementation, roll out and maintenance of retail platforms for inventory receiving, processing and storage systems (BINS), Made for you customization lab, customer facing apps, Net Promoter Score (NPS) programs, financial tracking tools (such as Power BI), for all stores existing or new.
• Work effectively with Loss Prevention and Inventory control on in-store processes to reduce shrink

• Lead operations for off-site events including Point of Sale (POS) set up, working with District Managers on supplies and scheduling, and any virtual components. Work effectively with Store Development on scheduling, logistics, supplies, and article testing.
• Work with Sr. Manager and Brantford Distrubtion Center (BDC) on carton delivery Standard Operating Process (SOP) and manage all courier accounts.
• Support Manager, Retail Systems on field training and testing on new initiatives, and develop incentive programs to ensure program success in Canadian marketplace 
• Work with Regional Trainers to ensure Store Associate Mobile (SAM) is incorporated seamlessly into the daily rhythm of the stores.
• Work with Sr. Manager, Operations on forecasting financial plans for Ship from Store (SFS), and adidas Retail App (aRA).
• Manage retail office supply orders with respective vendors and partner with marketing for any branded items
• Partner with Merchandising and Planning to ensure all promotional and markdown activity is executed correctly in point-of-sale systems
• Ensure Pricing accuracy and brand guidelines are met in all stores
• Manage communications with stores through various platforms and deliver timely communications on updates, changes to retail systems, required tasks. This includes Teams channels and chats, email, ThinkTime and CanadaHub.
• Lead and manage all 3rd party traffic driving relationships including invite programs
• Support roll out and day to day functions of Radio Frequency Identificatoin (RFID) maintenance
• Assist with open tickets escalation process

Key Relationships

• District Managers
• Store Leadership
• Regional Trainers
• Store Development
• Merchandising
• Marketing
• IT
• Finance
• 3rd party Vendors

• Proficiency in software applications such as MS Office
• Extensive experience, knowledge and understanding of retail process, consumer experience and end-to-end operations
• Ability to quickly adapt to changing business processes and business partners
• Ability to influence and impact change across the fleet
• Strong verbal presentation and written communication skills with strong command of English language
• Strong time management and prioritization skills
• Ability to portray a confident and winning attitude in challenging business interactions
• Excellent relationship-building skills at all levels of the organization
• Ability to travel up to 25% of the time (nationally, regionally)

• Bachelor's degree or diploma from a college or university
• 3+ years related experience and/or training, or equivalent combination of education and experience

Why adidas?

• Diversity, Equity, and Inclusion at adidas means championing individual uniqueness and cultivating a culture of belonging in which everyone can create at their best.  We embrace diverse backgrounds, experiences, and perspectives and seek to create a workforce that reflects our consumers and communities.

• adidas offers a robust and progressive range of benefits, including: health and dental benefits, including prescription drug coverage, out of country coverage, short and long-term disability, basic life and AD&D insurance, and an Employee & Family Assistance Program. Employees are able to enroll in adidas’ Retirement Savings Plan with employer match. Qualifying employees are eligible for our education assistance program and fitness reimbursement program

• Employees are eligible to earn ​an annual bonus based on both company and personal performance.​ We recognize the commitment of our employees by increasing vacation time with length of service. We also offer Service Awards & Service Time Off during milestone years, paid bereavement leave, and parental leave top-up to eligible employees.

• We operate in a hybrid work environment, working 3 days in office and 2 days remote.  The working location of this position is Woodbridge, Ontario.

• Though our teammates hail from all corners of the world, our working language is English. 

• adidas is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with Disabilities, and will accommodate applicants’ needs, upon request, throughout all stages of the recruitment and selection process. If selected to participate in an interview, accommodations will be made available on request. Please inform the Recruiter of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.