Senior Director of Operations

When a multi-billion-dollar project is at stake, or an invaluable asset needs safeguarding, the crucial question is: who will you trust with your keys? For nearly 50 years, the answer for thousands of companies has been Securiguard. At Securiguard we make people feel safe. Beyond cutting-edge security and safety services, we provide leading-edge customer service, all while caring for our people, our community, and our environment.

Securiguard is looking for a Senior Director of Operations who will lead our Client Relationships in Ontario and lead our team of team of Client Services Managers. This role is pivotal in driving growth, developing strategic partnerships, managing our client relationships and ensuring our services meet the highest standards of quality and client satisfaction.

The day to day:

• Lead, mentor, and develop a team of Client Services Managers, fostering a culture of excellence and accountability.
• Build and maintain strong, long-term relationships with key clients, understanding their needs and ensuring our services exceed their expectations.
• Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
• Identify and pursue new business opportunities, build a robust pipeline, and establish relationships with key stakeholders.
• Conduct market research and competitive analysis to stay ahead of industry trends, emerging threats, and regulatory changes impacting security.
• Lead client negotiations, and close deals to achieve revenue targets and market share growth including the negotiation of increases and renewals with our existing client base.
• Develop and implement operational strategies to improve service quality, client satisfaction, and business growth.
• Establish and monitor key performance indicators (KPIs) to ensure operational objectives are met and drive continuous improvement.
• New Business start-ups and transition plan implementation

Knowledge:

• Legislation - Relevant government and security legislation in Ontario
• Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation
• Financial - margin maintenance/improvement, Client/Site financial analysis, Spend Control

Here's what you need:

• University Degree preferred, College Diploma or certificate in Personnel Management, Business Management, Human Resources OR experience in an operational setting involving the management and supervision of a large number of staff members.
• Minimum of five years' experience as a manager in an operational setting combined with or in addition to working in the security industry, military or law enforcement preferred, and 3 years' experience in a business development position.
• Demonstrated success in building and leading teams; passion and high energy for people.
• Proven track record of excellence in client relationship management, problem solving and business development
• Experience in an operational setting involving the management and supervision of many staff members
• Strong communicator with assertive interpersonal skills and team player are critical to success.
• Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills
• Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents
• Experience of writing policy, standing order procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
• MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class G ONTARIO Driver's License; access to or possession of vehicle for attending to all client sites
• Understands financial and cost drivers in the security industry
• Certified Protection Professional or equivalent American Society for Industrial Security certification standing is an asset.

Who we are:

At Securiguard we believe in living and acting by our values: R.E.A.C.H.

Respect · Empathy · Accountability · Courtesy & · Honesty

We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Healthcare, and have the largest and highest accredited K-9 detection and screening division in Canada.

With the ability to service clients across Canada including major centers, small towns, and remote locations by air, land, or sea, our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.

We believe that diversity enables the company to grow towards a better future. Our mission, vision, and values enabled us to be the 2021 winners of Canada's Most Admired Corporate Culture and a finalist of the 2021 and 2022 Canadian HR Awards' Excellence in Diversity & Inclusion category.