Supervisor, Underwriting Assistants

Close Date: May 24, 2024 Company: Sovereign Insurance Department: Operations Employment Type: Regular Full-Time Work Model: Hybrid Language: Bilingualism in English and French is required. Job Grade: 5 Hiring Manager: Jessica Lavigne Referral Award: Yes The Opportunity: As a wholly owned subsidiary of the Cooperators General Insurance company, Sovereign Insurance believes your experience matters. This is our promise to not only our clients but to our employees as well, because we know the strength of our company starts with our people. The smart, curious and collaborative people who bring their whole heart and passion to work each day. But you can’t pour from an empty cup; we take care of the well-being of our people so that they are inspired to protect Canadian businesses and the lives, families and communities we impact. Join us and begin shaping your experience at Sovereign. Sovereign is looking for an energetic, experienced Supervisor for our Underwriting Assistant Pool. The successful candidate will direct and evaluate the day to day activities of the underwriting assistant team while establishing, communicating and monitoring performance outcomes and goals in alignment with Sovereign’s strategic initiatives. How you will create impact:

• Overseeing a national team of underwriting assistants that provide administrative & processing services to various Commercial underwriting teams.
• Partnering with Underwriting teams to support a team-oriented approach to meeting goals and objectives including written premium and profitability objectives nationally, actively seeking ways to improve service and support provided.
• Maintaining required service standards while following established workflows and procedures including national processes where applicable.
• Leading process documentation and workflow development and improvements including expansion of Underwriting Assistant services to other underwriting business units as required.
• Coaching and developing your team, recruiting and selecting talent, recognizing achievements, and managing performance, to develop an agile team and achieve department objectives.

How you will succeed:

• You thrive on delivering our exceptional client experience through positive and engaging relationships; embracing accountability to achieve effective results.
• You ensure your day-to-day actions are in harmony with the company’s purpose, vision, and values even when challenged.
• You are open and adaptable to changing conditions with a natural curiosity to explore and try new approaches.
• You value cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.

To join our team:

• Minimum of 2 years leadership experience.
• 1-2 years Underwriting or Underwriting Support experience.
• Insurance Operations experience required.
• Completion of Post secondary education required.
• Having Insurance Industry Courses (CIP/FCIP) is an asset.
• Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.

What you need to know:

• Detail oriented work that requires a high degree of mental concentration for extended periods of time.
• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.

What you need to know:

• Detail oriented work that requires a high degree of mental concentration for extended periods of time.
• As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information.

What’s in it for you?

• The opportunity to take on challenging work and contribute your expertise, creativity, and passion in meaningful ways.
• A comprehensive total rewards package, including competitive salary, bonus, paid time off, pension and benefits.
• A holistic approach to your well-being, with physical and mental health programs and flexible work options.
• The opportunity to work on an inclusive team who inspire each other to explore and achieve what’s possible.
• An organizational commitment to sustainability and charitable giving; positively impacting the social, environmental and economic well-being of Canadian businesses, families and communities.