Customer Experience Intern

Welcome to the world of Banking, where opportunities abound. Get ready for a high-energy journey filled with financial thrills. In banking every day is a new adventure, where you will navigate the currents of the economy, ride the waves of innovation, and scale the peaks of success. So, fasten your seatbelt, because in this dynamic industry, the sky is the limit for your career aspirations.

Seeing beyond numbers TM

At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 2,800 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank.

We’re looking for someone who’s ready to get involved and help us deliver all our projects. If that sounds like you, then we invite you to join our Client Experience Team as an intern for the summer or fall of 2024!

What you can expect from the internship

Your mission will be to support the team members and take part in all the same projects as them to help us reach our client goals, serving all the Laurentian Bank teams.

You’ll take on a variety of tasks to support marketing research and the continuous improvement of the client experience.

The internship will take place mostly remotely—in the comfort of your home—with weekly meetings at Laurentian Bank’s corporate offices at 1360 René-Lévesque Boulevard West, in the heart of downtown Montreal. 

#LI-Hybrid

#LI-MB1

Responsibilities

We suspect that someone like you must love analyzing and interpreting the data they collect. To that end, your main tasks will be to:

• Help evolve the survey platform based on business needs.
• Provide support for every step of multiple research projects, including questionnaire design, revision and translation, data collection, preliminary analysis, etc.
• Perform quantitative and qualitative data analysis to uncover new customer insights.
• Help draft reports and present results.
• Document Laurentian Bank’s research program.

And your Wi-Fi won’t be the only thing keeping you connected, because you’ll be working with a dynamic team known for providing an engaging work environment.

One last thing before we seal the deal.

Qualifications

Our ideal candidate…

• is a graduate student in marketing with a keen interest in research
• is organized and has the ability to wear many hats at once
• keeps cool under pressure and can adapt to different situations—the very definition of versatility
• has a good analytical mind and is resourceful
• is able to work very independently
• has an eye for detail
• is inquisitive and ready to share their views and knowledge of the academic world
• is perceptive, proactive and peppy!

• Professional working proficiency in French and English languages required as position involves frequent written and oral communication on complex matters with internal and external parties in both languages

What we have to offer

• Meaningful, paid work experience and professional skills development
• Gaining insights into the business sectors which align with your career goals
• Customized development program
• Networking and opportunities for full time work upon graduation
• Flexible & hybrid work environment to accommodate different needs
• Sense of Belongingness and a Diverse & Inclusive Culture

Open to students pursuing diploma, undergraduate, or post-graduate degrees.

Offers opportunities across diverse business lines such as finance, accounting, risk management, marketing and more!

Inclusion and Accessibility

At Laurentian Bank, we believe everyone belongs. We are committed to fostering an inclusive work environment that reflects the diversity of our customers and our communities and where everyone feels like they belong and can thrive. To this end, we encourage applications from individuals from equity-deserving groups, including Indigenous persons, racialized and persons with disabilities, marginalized genders and the 2SLGBTQIA+ community.  

We strive to offer a flexible and accessible work experience that is inclusive of everyone. If at any time you need an accommodation, please let us know.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.