Business Analyst (Internship)

Responsibilities

• Support Customer Success Managers in managing customer relationships and ongoing account activities.


• Monitor customer health metrics, product adoption trends, and engagement levels.


• Assist in preparing customer business reviews, account summaries, and success plans.


• Analyze customer feedback and identify opportunities to improve product adoption and customer satisfaction.


• Partner with Product and Delivery teams to communicate customer needs and enhancement requests.


• Assist in managing customer inquiries, escalations, and follow-up activities.


• Help develop customer-facing materials including training guides, onboarding documentation, and knowledge base content.


• Conduct customer outreach campaigns and support onboarding activities for new clients.


• Track key success metrics including adoption, retention, renewals, and customer engagement.


• Support initiatives focused on customer retention and long-term account growth.

Qualifications

• Currently pursuing a Bachelor's degree in: Business Administration, Commerce, Information Systems, or a related discipline


• Entering 4th year of study preferred.


• Excellent communication and interpersonal skills.


• Strong analytical and problem-solving capabilities.


• Ability to build relationships with a wide variety of stakeholders.


• Strong organizational skills and attention to detail.


• Passion for customer experience and technology solutions.

Nice to Have

• Previous customer-facing internship, co-op, volunteer, or leadership experience.


• Familiarity with SaaS business models and customer lifecycle management.


• Experience with CRM systems such as Salesforce or HubSpot.


• Knowledge of customer success metrics and reporting.


• Exposure to SAP technologies or enterprise software environments.