Call Centre Agent (Canada Summer Job)

The Call Center Agent (Canada Summer Job) is a highly enthusiastic individual who enjoys helping clients to answer their questions, resolve complaints, address concerns, and promote positive relationships with our donors with the highest degree of professionalism and courtesy.  

Location:  Calgary 
Project Number: # 021389366
Position Type: Seasonal Employment Full-Time (8 weeks)
Schedule: 35 hours per week
Reporting to: Donor Relations Manager
Number of Positions to Fill: 3

DUTIES AND RESPONSIBILITIES:

• Answering high volume of incoming phone calls from donors and discussing needs while maintaining great customer/donor relations 


• Handling and resolving a variety of donor concerns, complaints, and questions by phone, email and mail 


• Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues 


• Maintaining donor records by updating account information 


• Performing outbound calls to support the fund development team by thanking donors for donations, as well as seeking to promote campaigns to increase donations and funds received 


• Continually maintain working knowledge of all programs, services and donations needs for all Mustard Seed city locations 


• Other duties as may be assigned 

MINIMUM QUALIFICATIONS AND SKILLS

• Post-secondary education, with preference given to an applicant with experience working in a non-profit office environment 


• Proficiency in Microsoft office programs, specifically data entry 


• Exceptional customer service skills with the ability to systematically solve problems and offer solutions


• Superior interpersonal skills, discernment, good listening, and negotiation skills  


• Outstanding time management skills motivated to work in a fast-paced environment and with the ability to comfortably work simultaneously on multiple projects. 


• Exceptional written and oral communication skills and fluency in English


• Self-motivated and ability to work independently as well an ability to participate in collaboration with the team 


• Demonstrates drive and initiative to accomplish results 


• Experience in a Call Center or variation of an asset 


• Customer service, marketing and customer relational sales experience is an asset   


• Experience with CRM’s and soft phone software such as Salesforce and Natterbox preferred.  

WORKING CONDITIONS

• Sitting/Standing for long periods of time at a desk 


• Moderate physical effort is required to successfully accomplish the essential job functions, such as taking calls via soft phone, keyboarding to word process documents and entering data into Salesforce 


• Mental ability – moderate – providing information and representing The Mustard Seed


• Moderate mental effort is required to successfully accomplish the essential job functions such as providing information and resolving data discrepancies 


• Flexibility for shift work if required appreciated 


• Optional Hybrid work environment, working both in office and remote 

ADDITIONAL REQUIREMENTS

• An Employment Background Check is required for all positions at The Mustard Seed


• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.


• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

**ELIGIBILITY REQUIREMENTS FOR CANADA SUMMER JOBS** 

• Please do not apply if all these conditions are not met


• Be between 18 and 30 years of age


• Be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment


• Have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations


• Not a member of the Immediate Family of the Employer or a member of the Immediate Family of an officer or director of the Employer


• International students are not eligible participants


• For more information about Canada Summer Jobs: https://www.jobbank.gc.ca/youth

 NOTE 

• Your privacy is important to us. The information we collect is used solely for consideration for employment.


• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. No phone calls please.


• Please visit our Careers page to see more job opportunities.