Community Experience Manager (Intern)

[About the role]

We are looking for a passionate and detail-oriented Community Experience Manager to architect the entire ecosystem of interactions for ProtoPie users. This strategic role involves analyzing the landscape where ProtoPie operates, designing user touchpoints, and defining strategies to enhance our visibility and utilization. You will be responsible for building and nurturing a thriving global community by fostering engagement, driving growth, and creating a supportive environment for our users.

The ideal candidate is a dynamic individual with a deep understanding of community building, a knack for creating meaningful connections, and experience in designing user-centric systems. This role collaborates closely with cross-functional teams across multiple time zones—including customer support, sales, marketing, and product—to deliver impactful strategies for ProtoPie’s ecosystem and communities. Please note, this role focuses on the ecosystem surrounding the product, not on designing the ProtoPie tool itself.

[Responsibilities]

• Develop and execute a comprehensive strategy to build, grow, and engage ProtoPie's global community across online and offline platforms.
• Plan and coordinate global community programs, including online/offline events, meetups, and ambassador initiatives, assisting with project coordination and setup.
• Conduct user-centric research to deeply understand customer pain points, needs, and the overall user journey within the community.
• Create and manage engaging content and design visual assets to foster a vibrant and supportive community environment.
• Analyze the broader ecosystem to identify and design strategic touchpoints that enhance ProtoPie's visibility and user adoption.
• Collaborate closely with marketing, product, sales, and support teams (in multiple time zones) to align community initiatives with core business objectives.
• Translate community feedback and research insights into actionable strategies for various departments.
• Track, analyze, and report on key community engagement metrics to measure impact and inform future product and marketing decisions

[Qualifications]

Must

• 2+ years in community management / organizing events (i.e: hackathons, clubs etc)
• • Students who are in their last 2 semesters or recent graduates are also welcome!
• Academic backgrounds
• • Design Management / Design Strategy
  • Interaction Design / Multimedia Design
  • HCI/UX
  • Industrial Design / Product Design
• Proven ability to work effectively with cross-functional teams
• Strategic thinking and problem-solving skills
• Strong verbal and written communication in English
• Located in Vancouver and legally eligible to work in Vancouver (Canadian Citizen, Permanent Resident or holding a valid Work Permit)

Plus

• Experience of ProtoPie or other prototyping tools
• Strong verbal and written communication in Korean
• Community experience like founding, mentoring and managing

**Resume and social media link(s) (Linkedin, Twitter, Youtube Channels or Blogging website) are required for application

***Please answer the following questions and attach as document to your application:

1. What does community mean to you?
2. What is one of your most proud moment where you run/organize an event in the past, and why?
3. What makes you excited to apply for this specific job posting, and be part of ProtoPie family?

****Applicants are required to submit all three(1.resume/2.social media link/3.document) of the above.

[Working Arrangements]

• Location: Onsite WeWork Burnaby - 6060 Silver Dr, Burnaby, BC V5H 0H5, Canada
• Working Hours: 10 - 7pm local time
• Duration/Expected period: Around 21 weeks (until 2025 December)
• Hourly Rate: $18.75 CAD

[Hiring Process]

• Submit resume or CV > 1st Interview > 2nd Interview > decision and negotiation.
• Application Send us your resume(CV), social media link and response to application questions to [email protected] or URL. Applications are accepted on a rolling basis.
• 1st Interview Based on your resume(CV), social media link, and application response, you will be invited to in-person interview
• 2nd Interviews If you pass the screening interview, you will be invited to a 2nd interview via video call.
• Join If you pass the final interview, we will welcome you with open arms!

StudioXID is dedicated to cultivating a diverse and inclusive workplace. We highly value diversity in our workforce and do not discriminate in our hiring or promotion practices based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, pregnancy (including breastfeeding), parental status, or any other characteristic protected by law.
As a global company, English proficiency is required for all roles to ensure smooth communication and collaboration across our international teams, unless otherwise stated in the job postings.