IT Technical Support Co-op

Fall Term: September–December 2026 | 8- or 12-month placement preferred

Reporting to the Director of Technology.  An integral part of the ALMAG Aluminium Information Technology Department the IT Technical Support CO-OP is the first line of IT support for ALMAG’s employees, technologies, hardware and business systems.  This individual will support and interface with all levels within the business on a day-to-day basis.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the IT Technical Support Co-op are detailed below, but not limited to the following:

• Provide 1st level IT support for all users in a friendly and professional manner.
• Maintain incoming helpdesk tickets and requests and ensure successful assignment, resolution or escalation if required.
• Provide 1st level technical support on core infrastructure services such as network connectivity, systems and applications access, Active Directory, Exchange, O365, Enterprise Mobility and VPN access.
• Provide first level user support of various technologies used at ALMAG including, computers / laptops, printers, network devices, phones, cell phones, software…etc.
• Setup of new users including hardware, accounts, phones.
• Follow all established processes, guidelines and procedures
• Assist in monitoring client networks for errors and alerts
• Create and maintain IT documentation
• Assist with any projects as assigned
• Other duties as required

MINIMUM QUALIFICATIONS

Education/Experience

• Enrolled in Post-Secondary Degree or Diploma in Information Technology, Computer Science or related discipline.
• Previous experience supporting IT hardware, business applications & systems would be an asset
• IT certifications such as MCSE, A+, ITIL, CCENT, CCNA would be an asset

Technical Skills/Competence

• Familiar with Microsoft operating systems, network connectivity & security, business information systems, AD, exchange, printers, mobile devices (apple and android)
• Knowledgeable with Microsoft Operating Systems and Office Suite products
• Must have strong written and verbal communication skills
• Must demonstrate a positive and enthusiastic attitude
• Must be reliable, work independently and as part of a team
• Must be well organized, disciplined and exhibit attention to detail
• Ability to lift and carry packages and items up-to 25lbs.
• Ability to analyse and effectively troubleshoot to resolve complex technical problems

The expected pay for this position is $19.25 per hour. Actual compensation will be determined based on factors including, but not limited to, skills, experience, qualifications, internal equity, and business needs.

Our organization may use Artificial Intelligence (AI) enabled tools to support our recruitment initiatives.