Sales/Operations Trainee

The Sales/Operations Trainee role builds a strong foundation in SurfacePrep’s products, customers, and commercial operations. Starting in the warehouse for hands-on experience, the role transitions to the front office to support customer interactions and sales processes. Through this cross-functional development, trainees gain the skills needed to pursue a variety of career paths—including outside sales, customer solutions, and operations—typically within 12–24 months.

Key Responsibilities

Warehouse & Operations

• Receive incoming shipments and verify contents against packing slips
• Prepare outgoing shipments, ensuring accuracy of products and documentation
• Load, unload, sort, move, and stage products manually or using equipment
• Perform quality control checks on inbound and outbound materials
• Maintain accurate inventory and assist with annual and cycle counts
• Resolve discrepancies related to quantity, condition, weight, or delivery timing
• Maintain accurate shipping/receiving records & update orders in the ERP system
• Order shipping supplies as required
• Perform general housekeeping to maintain a clean, safe, and organized work environment
• Adhere to company health and safety policies at all times

Customer Service & Sales Support

• Coordinate with internal departments to ensure timely delivery of products
• Communicate with customers on order status, documentation, & delivery issues
• Contact carrier representatives to obtain quotes, arrange shipments, and prepare shipping documentation
• Prepare and manage international shipments, including customs documentation
• Resolve customer issues related to shipping, orders, or product concerns
• Maintain accurate records of shipments, receipts, and customer interactions

Cross-Functional Development & Future Responsibilities

• Gain exposure to customer engagement, sales support, and commercial processes
• Learn internal systems, pricing structures, and service offerings
• Support sales and account management activities as needed
• Participate in process improvement and operational efficiency initiatives
• Build foundational knowledge to pursue future roles in sales, operations, customer solutions, or other business areas

• College Diploma or University Degree in a technical field is considered an asset
• Strong mechanical aptitude required for future growth and advancement
• Excellent written and verbal communication skills
• Ability to understand, read, write, and fluently speak English
• Knowledge of major carriers (FedEx, Purolator, UPS, etc.) & their software is a plus
• Proficient in Microsoft Office applications
• Working knowledge of ERP/MRP systems is beneficial
• Strong attention to detail and ability to work independently in a fast-paced environment
• Experience with international shipping and customs documentation is an asset
• Forklift and reach truck experience preferred
• Physically capable of performing job duties, including lifting up to 55 lbs
• Ability to closely follow company health and safety policies
• Strong multitasking and organizational skills

Benefits

• 3 weeks paid vacation
• RRSP and TFSA Plans with employer matching contributions
• Health Benefits – medical, dental, and vision coverage
• Life Insurance, AD&D, dependent life and long-term disability

About SurfacePrep

Founded in 1956, SurfacePrep is North America’s leading provider of surface enhancement solutions, with over 60 facilities across the United States, Canada, and Europe. With decades of experience, we deliver reliable equipment, consumables, and technical expertise that help manufacturers enhance performance, efficiency, and finishing quality across their operations.

At SurfacePrep, we understand the importance of dependable and effective surface enhancement solutions. Our team partners with trusted manufacturers to provide comprehensive process improvements, hands-on technical support, and high-quality products across a wide range of applications — including coated and bonded abrasives, abrasive air and wheel blasting, mass finishing, paint and powder coating, additive manufacturing post-processing, and turnkey production services that help customers eliminate risk, protect uptime, and maintain consistent quality.

Our national footprint combines local expertise with a robust network of resources, ensuring consistency, responsiveness, and innovation for customers across aerospace, automotive, medical, defense, general manufacturing, and more.

By partnering with SurfacePrep, customers gain more than products — they gain a collaborative team committed to delivering results beyond the surface.