Service Hub Assistant (2026/27)

Service Hub Assistants – Student Opportunity for 2026/27

Start Date – July 2026

Contract End – April 30, 2027

Looking for a meaningful on-campus job where you can support fellow students and build strong customer service skills?

The NAIT Students’ Association (NAITSA) is hiring Service Hub Assistants for the 2026/27 academic year.

The Service Hub is often the first stop for students seeking information, support, and referrals when they contact NAITSA. We are seeking friendly, reliable team members who enjoy helping others, can stay calm when questions feel urgent, and are comfortable problem-solving to help students find the right information.

Service Hub Assistants play a key role in delivering frontline support to students in-person, by phone, and online.

Responsibilities:

Reporting to the Service Hub Manager, responsibilities include, but are not limited to:

• Responding to student and general inquiries in-person, over the phone, and online via LiveChat, email, and Teams


• Providing campus directions and referrals to appropriate departments and services


• Answering questions about the student health and dental plan and U-Pass, including opt-outs and exemptions


• Explaining mandatory student fees, including NAITSA fees, U-Pass, and Health & Dental


• Assisting with the preparation of emergency food hampers for eligible students


• Promoting Service Hub services and resources, such as Nimbus Learning, through various promotional efforts, including booths and hallway pop-ups


• Supporting Service Hub Coordinators as requested


• Completing other related duties as assigned

Qualifications and Considerations

Eligibility and Availability:

• Must be a current NAIT student enrolled for the full 2026/27 academic year, until at least April 2027


• Must be available for shifts during NAITSA’s business hours (8:00am – 4:00pm, Monday to Friday) for at least 2-3 weekly shifts


• Must be available for shifts during peak periods including NAIT Student Orientation and Service Fair, as well as mandatory training days (to be confirmed during the interview)

Skills and Experience:

• Previous customer service experience


• Strong verbal and written English communication skills


• Comfortable handling multiple questions and remaining calm under pressure


• Reliable, punctual, and able to work independently, while knowing when to escalate issues


• Ability to work in an open office environment with distractions


• Familiarity with Microsoft Office (including Teams) and Google Workspace is an asset


• Retail and/or cash handling experience is an asset

Physical Requirements:

• Must be able to lift and carry items up to 30 lbs

Hours and Compensation:

This is a part-time position, with hours varying week-to-week based on availability and operational needs.

• Expected hours: 8 to 25 hours per week


• Wage: $18 per hour

Working Conditions:

• This position is based in the NAITSA office (O108) on NAIT’s main campus, with some duties located around campus, including promotional booths and food hamper assembly.


• NAITSA’s office is a dog-friendly workplace, and certified PAWSS dogs may be present in the workspace at times. Applicants are encouraged to contact HR to discuss accommodation needs at any stage of the recruitment or employment process.

About NAITSA

NAITSA is a non-profit organization that provides services, representation, and leadership to students enrolled in credit and apprenticeship programs at the Northern Alberta Institute of Technology (NAIT).

The Service Hub offers a wide range of supports designed to make student life easier and more accessible.

For more information about NAITSA visit www.naitsa.ca

How to Apply

If you are interested in this opportunity, please complete the online application and upload your Resume and Cover Letter in PDF format. Cover letters and application responses should be written in the candidate's own words and not generated by AI or automated tools. Applications may be reviewed for originality as part of the assessment process.

Applications submitted without a cover letter will not be considered.

To demonstrate that you have carefully reviewed this posting, please address the following questions within your cover letter:

1. What interests you about this role?


2. Tell us about the best customer service experience you have received. What made it stand out to you, and why?

You will receive a confirmation email once your application has been submitted. While we appreciate all applications, only candidates selected for an interview will be contacted.

Next Steps

• Applications will be reviewed on an ongoing basis


• Interviews are expected to begin in early March


• Interviews will take place on campus at the NAITSA office


• The anticipated start date for this role is July 2026

Questions about accessibility or the application process?

Email [email protected] for general employment inquiries or to request accommodations during the recruitment or hiring process. Please do not use this email to request updates on your application status.

Closing Date: March 6th at 3:00PM, or until suitable candidates are found.

We look forward to seeing your application!